Assistant Boutique Manager

Rado Watch Co. Ltd.; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading luxury watch brand is seeking an experienced sales professional to enhance customer experiences and manage inventory at their Kuala Lumpur boutique. The ideal candidate will have 3-5 years of luxury retail experience, a proven sales record, and strong communication skills. Key responsibilities include achieving sales targets, supporting team motivation, and ensuring accurate documentation. If you are passionate about luxury watches and have a collaborative mindset, this role is perfect for you.

Qualifications

• 3-5 years of experience in luxury retail.
• Proven track record in achieving sales targets.
• Strong understanding of luxury consumer behavior.
• Exceptional communication and presentation skills in English.
• Passion for luxury watches and craftsmanship.

Responsibilities

• Provide personalized shopping experiences.
• Meet sales targets and support the Boutique Manager.
• Perform stock and cash counts.
• Execute customer loyalty programs.
• Ensure accurate sales and stock reports.

Skills

Experience in luxury retail

Sales achievement

Customer service

Team collaboration

Communication skills

Proficiency in Excel and Word

Tools

SAP

Job description

The Company

Rado is a globally recognized Swiss watchmaker known for its innovative design and pioneering use of materials. Since our beginnings in Lengnau, Switzerland in 1917, we’ve been driven by the belief: "If we can imagine it, we can make it." Celebrated as the Master of Materials, Rado revolutionized watchmaking with high‑tech ceramic, ultralight ceramic, colourful ceramic, and Ceramos™, setting new standards in durability and design. Our collections have earned numerous international design awards, cementing our reputation as one of the most forward‑thinking brands in the industry. At Rado, we combine heritage with innovation, continuously exploring new materials, colours, and shapes to craft timepieces that are timeless, elegant, and enduring. Join us and be part of a brand that doesn’t just keep time but redefines it!

Job Description

Sales Service

• Provide personalized shopping experience, ensuring each client feels valued and engaged
• Meeting sales targets by identifying customer needs, recommending suitable products to create meaningful purchases
• Supporting the Boutique Manager in tracking sales performance and motivating the team to achieve sales goals

Inventory Management and Control

• Performs stock and cash count according to the operating procedure
• Ensure daily banking in of cash and inform Management immediately of discrepancies and perform reconciliation according to instruction
• Responsible for defective/damaged stock handling
• Inventory Management applies to cash, warranty cards and GWPs

Boutique Housekeeping

• Perform CRM and coordinate with Boutique Manager and/or Brand Manager for activities. Ensure all customer data are entered correctly
• Responsible to execute customer loyalty program/activities
• Handle customer complaints and report to Management on unusual repairs
• Oversee walk‑in customer repair services and ensure that staff follow up closely on each repair services
• Guide staff in giving exemplary quality customer service

Documentation & Reports

• Ensure all sales and stock reports, customers service documents are accurately complied and filed
• Submits reports of staff attendance, overtime claim in time
• Ensure that all staff are informed of important messages, emails to ensure a smooth retail operation

Profile

• 3-5 years of experience in luxury retail
• Proven track record in achieving and exceeding sales targets in a competitive environment
• Strong understanding of the luxury consumer mindset and behaviour
• Collaborative approach with the ability to foster teamwork and a "can‑do" attitude
• Intellectual curiosity and a passion for learning and staying updated on industry trends
• Exceptional communication and presentation skills in English (additional language is a plus)
• Passion for luxury watches, craftsmanship, and brand heritage
• Comfortable using Excel, Word, and SAP for operational and reporting tasks

Job Location

Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia (Kuala Lumpur)

Company Address

The Swatch Group (Malaysia) SDN BHD Level 22 Wisma Goldhill 67, Jalan Raja Chulan MY-50200 Kuala Lumpur Malaysia