Area Manager (TRG, PHG)

Kasut U; Kuala Terengganu; Hybrid; MYR 150,000 - 200,000; Full time

Job summary

A footwear retail company is seeking a Sales & Operations Executive. This pivotal role involves achieving sales targets, maximizing profitability, and ensuring operational excellence across all outlets. The successful candidate will collaborate with marketing on promotions, manage outlet expenses, and train shop managers. Key qualifications include a Bachelor's degree in Business or Retail Management and proven retail experience. Flexibility to travel across Malaysia is required.

Qualifications

• Bachelor's degree in Business, Retail Management, or a related field.
• Proven experience in retail sales and operations.
• Strong leadership, communication, and interpersonal skills.

Responsibilities

• Develop effective sales strategies to achieve sales targets.
• Oversee outlet expenses while ensuring quality service.
• Ensure outlets follow operational procedures for consistency.
• Collaborate with HR for adequate staffing and resource planning.
• Implement visual merchandising guidelines for attractive displays.
• Conduct training programs for selling skills and product knowledge.

Skills

Leadership

Communication

Interpersonal skills

Data analysis

Education

Bachelor's degree in Business or Retail Management

Job description

Job Summary

As a Sales & Operations Executive within footwear retail business, your role is pivotal in achieving sales targets, maximizing profitability, and ensuring operational excellence across all outlets.

You will collaborate with the marketing department to drive promotional activities, manage outlet expenses to control costs, and streamline operational workflows.

The focus is on preventing operational gaps and loss of opportunities, including inadequate manpower, subpar product displays, and a lack of outlet presentation. Additionally, you will be responsible for training shop managers and promoters on selling skills and product features.

The suitable candidate to be assign to Kelantan, Terengganu & Pahang separately.

Key Responsibilities

Sales Strategy and Profit Maximization

Develop and implement effective sales strategies to achieve and exceed sales targets.

Collaborate closely with the marketing department to plan and execute marketing activities, promotions, and sales events.

Continuously analyze sales data, customer feedback, and market trends to identify opportunities for profit maximization.

Expense Management

Oversee outlet expenses, including staff costs and utility expenses, ensuring adherence to budgetary constraints.

Implement cost-control measures without compromising service quality or customer experience.

Regularly review expense reports and identify areas for optimization.

Operational Excellence

Ensure outlets follow operational workflows and procedures to maintain consistency and efficiency.

Collaborate with various departments to align operational timelines and goals.

Implement proactive measures to avoid operational gaps, including ensuring adequate staffing levels, well-presented stock displays, and a visually appealing outlet environment.

Manpower and Resource Planning

Work closely with HR to ensure adequate staffing levels to meet operational requirements.

Plan and coordinate staff schedules, ensuring optimal coverage during peak times.

Conduct regular assessments to identify training needs and facilitate ongoing staff development.

Visual Merchandising and Outlet Presentation

Collaborate with the merchandising team to ensure visually appealing and well-organized product displays.

Implement and maintain visual merchandising guidelines to enhance the overall outlet presentation.

Conduct regular checks to ensure outlets are consistently presentable and adhere to brand standards.

Training and Development

Develop and conduct training programs for shop managers and promoters on effective selling skills.

Educate staff on product features, benefits, and key selling points to enhance customer interactions.

Provide ongoing coaching to ensure continuous improvement in selling techniques and product knowledge.

Qualifications

• Bachelor's degree in Business, Retail Management, or a related field.
• Proven experience in retail sales and operations, with a focus on achieving sales targets and maximizing profitability.
• Strong leadership, communication, and interpersonal skills.
• Analytical mindset with proficiency in data analysis and reporting.
• Flexibility to travel to various outlets across Malaysia.