Application Support Specialist (Fully WFH)

EPS Malaysia; Remote; MYR 60,000 - 80,000; Full time

Job summary

A leading engineering firm is seeking an Application Support Specialist to provide operational and technical support for their products, enhancing customer satisfaction across APAC. The ideal candidate will possess strong problem-solving skills and at least 4 years of technical support experience. Responsibilities include troubleshooting client environments, collaborating with global teams, and maintaining clear communication. This role is fully remote, making it ideal for candidates with a customer-first attitude and a collaborative mindset.

Qualifications

• 4+ years of customer-facing technical support experience.
• Experience supporting applications in cloud environments.
• Ability to learn new technical concepts and tools quickly.

Responsibilities

• Provide operational, configuration, upgrade, and usage support for products.
• Troubleshoot issues across various environments including cloud.
• Take ownership of customer requests and ensure timely resolution.
• Collaborate with global teams to drive issue resolution.
• Maintain communication with internal and external stakeholders.

Skills

Application support experience

Technical troubleshooting

Problem-solving skills

Communication skills

Team collaboration

Education

Bachelor’s degree in Computer Science or related discipline

Job description

Application Support Specialist (Fully WFH)

In this role, you directly support our customers' ability to operate, configure, upgrade, and troubleshoot Accuris products effectively. Your technical expertise and problem-solving skills help maintain customer satisfaction across APAC and globally. The position enhances product adoption, reduces downtime, and strengthens Accuris’ presence as a trusted engineering solutions provider.

Responsibilities:

Provide operational, configuration, upgrade, and usage support for products including EWB, Thread, Goldfire, and others.

Troubleshoot issues across client environments—including Windows, IIS, networking, authentication, cloud, and integrations.

Take ownership of customer requests (technical, informational, change-related), ensuring correct diagnosis, prioritization, and resolution within service levels.

Collaborate with cross-functional global teams to drive timely issue resolution.

Maintain clear, consistent communication with internal stakeholders, leadership, and external customers.

Provide phone and web-based guidance on product navigation, best practices, and general usage.

What We’re Looking For (Technical Skills):

Experience supporting applications in customer-premise and public cloud environments.

Ability to learn new technical concepts, tools, and products quickly.

Exposure to troubleshooting integrations through APIs/SDKs (preferred but not required).

Preferred (but not required):

Japanese language ability—preferred but not mandatory.

Soft Skills & Team Fit:

Excellent verbal and written communication skills; ability to explain complex concepts to technical and non-technical audiences.

Strong problem-solving ability and curiosity for learning new technologies.

Team-oriented mindset with a willingness to collaborate globally.

High sense of ownership, accountability, and customer-first attitude.

Education & Experience:

4+ years of customer-facing technical support experience.

Bachelor’s degree in Computer Science or related discipline.