Application Support Analyst

RBC; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading global financial institution in Malaysia is looking for a Production Services professional to oversee application support in Fixed Income. The role requires extensive experience in capital markets and a deep understanding of ITIL principles. Candidates should demonstrate expertise in incident management and possess strong technical skills, especially in Linux and SQL. Join a proactive team dedicated to delivering exceptional client support and driving stability across trading applications.

Benefits

Comprehensive Total Rewards Program

Flexible work/life balance options

World-class training program

Qualifications

• Must have extensive experience in IT with strong knowledge of Capital Markets.
• Ability to manage priorities from trading desks effectively.
• Solid knowledge of ITIL service management practices.

Responsibilities

• Ensure highest service levels for Fixed Income Clients.
• Own operational support services to drive stability and reliability.
• Manage incidents and conduct problem reviews.

Skills

Capital Markets experience

Excellent communication skills

Linux

SQL

Scripting languages

Education

Experience in IT support

Tools

Service Now

Control-M

Tableau

Job description

What is the opportunity?

We are seeking an experienced and highly motivated Production Services professional in the fast-paced Capital Markets, QTS, Fixed Income Production Application Support team.

This position will own delivery of Production Application Support services to the Fixed Income Business, leveraging ITIL service management principles of Event, Incident, Problem and Change management and serve as primary escalation point for any issues impacting the production environment.

The ideal candidate should have strong capital markets experience and serve as face‑off to CM Business, Development, and Infrastructure teams.

What will you do?

• Be part of a team of production support analysts in Malaysia providing world class support, ensuring the highest levels of service for Fixed Income Clients and applications across Trading, Pricing and Risk management systems.
• Operate as a Player/Coach, bringing to the table a mix of hands‑on technical and business knowledge, people leadership, project and communication skills, developing deep knowledge of applications, architecture, up and downstream flows.
• Superior Major Incident Management experience is critical
• Manage Production, acting as an escalation point for operational teams on a 24x7 basis, taking part in incident response, problem management, and root cause analysis.
• Will be a self‑starter, owning day‑to‑day operational support services, driving production Stability, Reliability and Service Excellence.
• Employ a data‑driven approach to driving production stability via metrics and reporting, partnering closely with Application Development teams and external vendors in driving Production Stability and Continuous improvement.
• Ensure accurate logging of support incidents, conduct Incident and Problem Review Meetings (PRMs) and track action items to closure.
• Drive efficiencies through the implementation of tools and process improvements
• Provide leadership and subject matter expertise to team members.

What do you need to succeed?

Must Have:

• Extensive experience in IT with strong knowledge of Capital Markets including Fixed Income Products (FX, Cash, Derivatives, Structured Products, Commodities and Futures)
• Knowledge of Fixed Income trading activities (Pricing, booking, execution, live risk, market risk, etc.), market data feeds
• Excellent verbal and written communication skills and good temperament, with the ability to face off to challenging trading clients.
• Ability to manage the priorities, book of work / open issues from trading desks and work across IT and external vendors to capture, track, status update and drive issues to resolution.
• Solid Linux, SQL, and any scripting language (Shell, Perl, Java, Python, etc.)
• Experience with Database, Linux, Windows and basic infrastructure.
• Good Knowledge of enterprise scheduler platforms and monitoring tools (i.e. Control‑M, Geneos, Tableau and Service Now).
• Working knowledge of underlying infrastructure and interoperability (servers, storage, network, middleware).
• Solid knowledge of and experience ITIL implementing Service management practices (Event, Incident, Problem and Change management activities).
• Production data Analysis using Service Now, Powerpoint presentations, MS Excel charts

Nice to Have:

• Experience in DevOps and cloud technology (AWS, GridGain)
• Experience to support SOLACE, MQ

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leaders who support your development through coaching and managing opportunities.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high‑performing team.
• A world‑class training program in financial services.
• Flexible work/life balance options.
• Opportunities to do challenging work.

Job Skills

Computer Operations, Customer Service, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems Software

Additional Job Details

Address: PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYA

City: Putrajaya

Country: Malaysia

Work hours/week: 40

Employment Type: Full time

Platform: CAPITAL MARKETS

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-11-10

Application Deadline: 2026-02-28

Note:

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

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