Application Engineer

Leuze Electronic; Malacca City; On-site; MYR 195,000 - 274,000; Full time

Job summary

A leading technology firm is seeking a technical support specialist based in Malacca City. The ideal candidate will provide technical helpline support to product and application inquiries, and on-site support to customers across Asia. Applicants should have a Bachelor's degree in Engineering and 4-6 years of experience in product application support. Strong knowledge of FA products, communication skills, and the ability to manage multiple projects is essential. Fluency in English and a self-starter attitude are also required.

Qualifications

• 4-6 years of experience in product application or field application support.
• Understanding of FA products like safety curtains and scanners.
• Ability to explain technical topics in simple terms.

Responsibilities

• Provide technical support for product and application inquiries.
• On-site customer support in Asian countries.
• Support product training for technical colleagues.

Skills

Technical application support

Project management

Good communication skills

Field Bus communication protocols knowledge

Education

Bachelor of Engineering

Tools

Proximity sensors

Field Bus protocols like ProfiBus

Barcode readers

Camera-based products

Job description

Provide technical helpline support to product and application enquiries from Asia Sales subsidiaries' technical teams.

Provide on-site support to customers to resolve product application issues whenever deemed necessary, including travel to Asian countries.

Support Asia Sales subsidiaries in the Service Level project services.

Establish new solutions for emerging product applications in Asia.

Support product training for technical colleagues in Asia.

Working closely with key stakeholders (local & overseas) to continuously improve technical helpline productivity.

A minimum of a Bachelor of Engineering (any field).

Must have 4-6 years of working experience in product application support or field application support.

Possesses good knowledge of FA products, including proximity sensors, area scanners, barcode readers, safety curtain, and safety scanner.

Pre-- and post-sales support and consultancy experience preferred.

Working knowledge of Field Bus communication interface protocols (e.g. ProfiBus, ProfiNET, EtherNet/IP, EtherCAT) will be a plus.

Experience in integrating sensors (barcode scanner or camera-based products experience to IPC, PLC is highly desired.

Possess project management skills in managing multiple tasks execution.

Good communication and technical documentation skills.

Vision (camera based) products (Use before, know how to configure, solved industrial problems before).

Fluent in English communication and skilled at explaining technical topics in simple terms.

Self-starting and independent individual.

Passionate about solving product applications and learning new product features.

Ability to organize and prioritize tasks between multiple ongoing projects.