APAC Sales Support Leader — Bids, Strategy & Growth

ABB; Selangor; Hybrid; MYR 120,000 - 160,000; Full time

Job summary

A global market leader in electrification is seeking a Sales Support Specialist in Malaysia. The role involves adapting and implementing sales support strategies, ensuring technical and commercial customer support, and leading a Sales Support team. The ideal candidate has a Bachelor’s degree and over 10 years’ experience in sales support or customer service, proficient in SAP and CRM systems. This position operates within a hybrid work model and contributes to the Smart Building Business, supporting sustainable solutions worldwide.

Benefits

Collaborative work environment

Opportunities for growth and development

Engagement in impactful projects

Qualifications

• 10+ years of experience in sales support, customer service, or operations and leading a team.
• Proficiency in SAP and CRM platforms.
• Ability to manage cross-functional teams.

Responsibilities

• Adapt and implement sales support strategy for designated area.
• Ensure technical and commercial support for customers.
• Oversee estimations, bids, and proposals adhering to ABB standards.
• Define key targets and ensure their achievement for customer satisfaction.

Skills

Sales support

Customer service

Communication

Relationship building

Continuous improvement

Education

Bachelor’s degree in Engineering, Business, Marketing, or related field

Tools

SAP (SD, MM, CS modules)

CRM platforms (e.g., Salesforce)

ERP systems

Job description

A global market leader in electrification is seeking a Sales Support Specialist in Malaysia. The role involves adapting and implementing sales support strategies, ensuring technical and commercial customer support, and leading a Sales Support team. The ideal candidate has a Bachelor’s degree and over 10 years’ experience in sales support or customer service, proficient in SAP and CRM systems. This position operates within a hybrid work model and contributes to the Smart Building Business, supporting sustainable solutions worldwide.