Analyst - Process Excellence (HR)

CBRE Asia Pacific; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global leader in commercial real estate services is seeking an HR Analyst - Process Excellence in Kuala Lumpur, Malaysia. The successful candidate will focus on standardizing HR processes across APAC countries, identify gaps, and improve efficiency. Ideal applicants should have a background in business or data, along with experience in process improvement projects. This role offers opportunities to impact various organizational functions, ensuring timely project delivery while navigating complex structures.

Qualifications

• Experience in leading significant transformation projects aligned with HR.
• Ability to manage multiple projects simultaneously.
• Understanding of employment laws and regulations is a plus.

Responsibilities

• Identify and implement process improvement projects.
• Document policies, processes, and procedures for HR Services.
• Conduct process mapping workshops for employee life cycle standardization.

Skills

Process improvement

Attention to detail

Project management

Cross-functional collaboration

Understanding of HR processes

Education

Graduate in general business/data/statistics or relevant field

Tools

Project Management Certification (PMP, Prince 2, Scrum)

Six Sigma knowledge

Job description

Overview

Job ID: 224817 • Posted: 25-Sep-2025 • Location: Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia. Office Location: CBRE KL BSO, Bangsar South. Role type: Full-time • Areas of Interest: People/Human Resources. Service line: Corporate Segment.

About The Role

As a CBRE HR Analyst - Process Excellence, you will be responsible to review and standardize people processes and documentation across APAC countries/cross functional teams and identify the fit-gap, make recommendations for closing the gap and areas of improvement. This job is part of the People Project team, ensuring all tasks are delivered in a timely/cost effective manner, anticipating scope issues and obtaining agreement on changes to work plan.

What You’ll Do

• Identifies and implements process improvement projects
• Prepares and execute communication action plans aligned to change management strategy
• Documents policies, processes and procedures of the various HR Services
• Ensure process maps remain relevant and current by regularly conducting audits against the documented process maps
• Maintain the People services (catalog) and process architecture to remain valid and current
• Conduct process mapping workshops with the objective of standardizing and streamlining employee life cycle/ payroll process across APAC countries
• Performs testing requirements to validate services have been built against design specification and meets the test success criteria
• Conducts post-implementation review and facilitate to close deployments
• May support recurrent training on modified and updated HR Services
• May support service transition changes, issues, risks and deviations including tracking progress on actions and mitigation of risks

What You’ll Need

• Graduate in general business/ data/ statistics or relevant field
• Experience in process excellence and lead in several significant transformation projects (preferably aligned with HR)
• Certification in Project Management (PMP, Prince 2, Scrum) will be advantageous
• Knowledge on six sigma (certification is a plus)
• Understanding of HR processes, including recruiting, onboarding, mid-lifecycle, benefits administration, payroll, offboarding and performance management
• Project management skills and ability to lead and manage multiple projects simultaneously is preferred
• Strong attention to detail, with the ability to make connection of several seemingly unrelated variables
• Understanding of employment laws, regulations and compliance is a plus
• Strong ability to work with cross-functional teams and ability to navigate a complex organizational structure

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.