Airline Customer Service Advisor (Thai) - Flexible Hours

Concentrix; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading customer service firm in Kuala Lumpur is looking for a Customer Service Advisor proficient in Thai and English. The role involves assisting customers, maintaining records in CRM, and ensuring high service quality across multiple channels. Candidates should have a diploma or tertiary education, along with relevant experience in customer service, and demonstrate strong interpersonal skills and teamwork abilities. Flexibility for evening shifts is required.

Qualifications

• Fluency in Thai and English is mandatory.
• 1-3 years of relevant experience in front office departments.
• Strong interpersonal skills and ability to communicate effectively.

Responsibilities

• Assist customers across multiple channels.
• Handle enquiries and provide timely responses.
• Update customer records by maintaining CRM.

Skills

Customer Focus

Relationship Building

Learning Agility

Driving and Achieving Results

Attention to details

Team Work

Cultural Intelligence

Communication Skills

Education

Diploma or some tertiary education

University degree in a relevant discipline

Tools

CRM software

MS Office

Job description

A leading customer service firm in Kuala Lumpur is looking for a Customer Service Advisor proficient in Thai and English. The role involves assisting customers, maintaining records in CRM, and ensuring high service quality across multiple channels. Candidates should have a diploma or tertiary education, along with relevant experience in customer service, and demonstrate strong interpersonal skills and teamwork abilities. Flexibility for evening shifts is required.