Air Export Customer Service Specialist

Agensi Pekerjaan Pride Professional Sdn Bhd; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A recruitment agency in Malaysia is seeking an Air Export Customer Service Specialist to manage interactions with clients, ensuring high-quality service in airfreight operations. The role involves responding to inquiries, processing orders, and maintaining relationships with key accounts. Ideal candidates will have experience in customer service and logistics management. The position offers competitive salaries and benefits, all while working with leading companies in the airfreight industry.

Benefits

Competitive salary and benefits package

Opportunity to work with Fortune 500 companies

Qualifications

• Excellent communication skills to respond to customer inquiries.
• Experience in managing air freight shipment logistics.
• Ability to coordinate service bookings and documents.

Responsibilities

• Respond to customer inquiries promptly and professionally.
• Process customer orders and manage efficient shipment routings.
• Coordinate air freight shipments and transportation logistics.
• Monitor customer satisfaction and implement improvements.

Skills

Customer service

Logistics management

Air freight operations

Relationship management

Job description

About the job Air Export Customer Service Specialist

PridePRO is a Regional Executive Recruitment Company headquartered in Malaysia, specializing in talent acquisition across Southeast Asia, including Thailand, Indonesia, and Singapore.

Our client is a MNC International Freight Forwarder, is seeking an Air Export Executive to manage customer interactions, ensure seamless service delivery, and support end-to-end air freight operations.

Why Join Our Client?

• Be part of a global leader in airfreight shipping.
• Work with Fortune 500 companies and high-priority clients.
• Competitive salary and benefits package.

Job Overview:

• Respond to customer inquiries promptly and professionally.
• Process customer orders and manage efficient shipment routings.
• Coordinate air freight shipments and transportation logistics.
• Book services with co-loaders for import/export operations.
• Monitor customer satisfaction and implement improvements.
• Manage expectations for key accounts and VIP customers.
• Build and maintain strong customer relationships.
• Collaborate with internal teams on corrective and preventative actions.
• Prepare billing documents with accuracy and efficiency.