Aftersales Service Assistant Manager / Manager (iCaur Petaling Jaya)

Karrus Automotive Sdn. Bhd; Selangor; On-site; MYR 70,000 - 90,000; Full time

Job summary

A leading automotive service provider in Malaysia is seeking a proficient After-sales Manager. The ideal candidate will lead the aftersales team to meet targets and ensure high standards of customer satisfaction. Responsibilities include organizing workshop activities, managing service personnel, and resolving customer complaints. Applicants should possess a Diploma or Degree in Automotive Engineering and have experience in an authorized dealership environment. Strong leadership and communication skills are essential for success in this role.

Qualifications

• Experienced in managing an automotive/EV/luxury car aftersales or service workshop.
• Strong leadership and team management abilities required.
• Proficiency in Microsoft Office and dealership management systems.

Responsibilities

• Lead the aftersales team to achieve set targets and KPIs.
• Organise and coordinate daily workshop activities.
• Handle customer issues and resolve complaints professionally.

Skills

Leadership

Communication

Organizational skills

Interpersonal skills

Education

Diploma or Degree in Automotive Engineering or related field

Tools

Microsoft Office

Dealership management systems

Job description

• Lead the aftersales team to achieve or exceed set targets and key performance indicators (KPIs).
• Organise and coordinate daily workshop activities, ensuring efficient work distribution among service staff.
• Monitor and evaluate the performance of all service personnel to ensure high-quality workmanship and service standards.
• Conduct daily briefings with the service team to streamline workflow and enhance efficiency.
• Handle customer issues and resolve complex or escalated complaints promptly and professionally.
• Maintain a high standard of customer satisfaction and uphold a positive company image.
• Ensure the service premises are maintained in a clean, organized, and safe condition in accordance with 5S standards.
• Ensure the team adheres to warranty, policy, and procedural guidelines set by principals and management.
• Oversee and support administrative functions related to workshop and branch operations.
• Undertake ad-hoc tasks or projects assigned by senior management.

Requirements

• At least a Diploma or Degree in Automotive Engineering, or a related field.
• Experienced in managing an automotive/EV/luxury car aftersales or service workshop, preferably within an authorised dealership environment.
• Strong leadership and team management abilities.
• Excellent interpersonal and communication skills for effective engagement with staff and customers.
• Good organisational and administrative capabilities.
• Proficient in Microsoft Office and dealership management systems.
• Willingness to travel interstate for business purposes when required.