Afterhours Travel Consultant, FCM Asia

Flight Centre Careers; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A renowned global travel company in Kuala Lumpur is seeking an Afterhours Travel Consultant to join their expanding operations team. This role requires delivering exceptional service to corporate clients during afterhours emergencies, ensuring customer satisfaction. Candidates should possess at least 2 years of travel consulting experience and be willing to work 24x7 shifts. The company offers competitive compensation, career advancement opportunities, and exciting travel perks.

Benefits

Generous remuneration structure

Competitive salary

Flexible working arrangements

Travel industry discounts

Fun and energetic culture

Recognition events

Qualifications

• Minimum of 2 years in travel consulting or airline reservations.
• Willing to work on 24x7 rotational shifts.
• Confident in emergency ticketing support.

Responsibilities

• Provide afterhours phone and email sales and booking service.
• Deliver exceptional service to corporate clients.
• Resolve issues efficiently during emergencies.

Skills

Customer service experience

Problem-solving

Verbal and written English

GDS experience

Ability to handle irate customers

Tools

Amadeus

Job description

Afterhours Travel Consultant, FCM Asia

Job no: 528193
Brand: FCM
Work type: Full time
Location: Kuala Lumpur, Malaysia
Categories: Sales and Customer Service

We have an immediate opening for an Afterhours Travel Consultant to join our expanding Afterhours Operations Team.

By joining this team, you will have:

• An opportunity for Experienced Afterhours Travel Consultants to be part of a global travel company with unlimited worldwide career advancement.
• Extensive training programs for personal and leadership development.
• Attractive salary package and benefits on offer.

As an Afterhours Travel consultant you will be available during the afterhours on the phone and email online sales and booking service. You are all about delivering an amazing travel experience (D.A.T.E) to our valuable corporate clients to help them resolve their issue during emergency times. You will aim to ensure that your clients are your top priority and make them feel that we are there to help them at every step of the way.

What we need from you?

• A solid background in travel consulting or airline reservation with demonstrated customer service experience, a minimum of 2 years.
• Previous experience in afterhours experience highly desired but not necessary.
• Contribute to a motivated & supportive team environment.
• Confident in emergency ticketing support.
• Experience with GDS, Amadeus experience being an advantage.
• Solutions focused mindset and demonstrated ability to resolve problems in a creative manner.
• Ability to handle irate customers.
• Excellent verbal and written English language.
• Willing to work on 24x7 rotational shift.

A competitive, performance based remuneration package is offered based on experience and skills.

FCM is an Equal Opportunity Employer searching for talented, driven people who have a desire to build a rewarding career in a company that loves to celebrate your success!

By joining the FCM team, you'll discover first hand why we're recognised around the world as an outstanding employer. In addition, our company founder strongly believes the success of our business relies on the success of our people.

If you understand the value of the customer and have what it takes to proactively deliver exceptional service, then consider FCM Travel Solutions and take your travel career to the next level!

Work Perks! - What’s in it for you

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

You will be rewarded with competitive market salary. You will also be equipped with relevant training courses and tools to set you up for success with endless career advancement and job opportunities all over the world.

Generous remuneration structure and a highly competitive salary.

Fun and Energetic culture: At the heart of everything we do at FCM is a desire to have fun and be yourself.

Work life Balance: We believe in “No Leave = No Life”. So have your own travel adventures with paid annual leave.

Travel perks: You'll have access to plenty of industry discounts to ensure you continue to broaden your horizons.

A career, not a job: We believe in our people brightness of future. As a high growth company, you will have the opportunity to advance your career in any direction you choose whether that is locally or globally.

Enjoy the freedom and flexibility with our Flexible Working Arrangement.

Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it.

Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.

Interested? Apply today to explore this amazing opportunity!

Advertised: 30 Sep 2025 Singapore Standard Time

Applications close:

We have an immediate opening for an Afterhours Travel Consultant to join our expanding Afterhours Operations Team in Malaysia.