Aesthetic Clinic Manager (Setia Alam)

Dr Chong Clinic; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading aesthetic clinic is seeking a highly motivated Aesthetic Clinic Manager to oversee operations. Responsibilities include managing daily sales, leading a team, ensuring customer satisfaction, and adhering to regulatory standards. The ideal candidate should have a minimum of 2 years of management experience in the beauty or wellness industry and possess strong leadership and communication skills. Attractive salary and benefits offered.

Benefits

Attractive Basic Salary

Lucrative Commission

EPF, SOCSO, EIS contributions

Trainings for career development

Staff Credit

MC Incentives

Family Privilege

BMI Incentive

Qualifications

• Minimum 2 years of management experience in the beauty, aesthetics, wellness, or hospitality industry.
• Strong, proven record of achieving sales targets.
• Fluency in Mandarin is an added advantage.

Responsibilities

• Oversee daily sales and ensure exceptional service.
• Lead, mentor, and support team members.
• Monitor treatment and stock levels.
• Build strong customer relationships and resolve issues.
• Ensure adherence to regulatory, health, and safety standards.

Skills

Leadership skills

Customer-focused approach

Sales-driven

Organizational skills

Problem-solving skills

Communication skills

Job description

Overview

We are seeking for a highly motivated, experience and sales-driven Aesthetic Clinic Manager to oversee operations. The ideal candidate will have strong leadership skills, a customer-focused approach, and a proven track record in managing teams and achieving business objectives.

Responsibilities

• Oversee daily sales, ensuring exceptional service and an outstanding customer experience.
• Strategize and execute sales plans designed to consistently exceed targets.
• Lead morning briefings to align daily objectives and maximize appointments.
• Drive branch sales growth, actively monitoring performance to optimize revenue.
• Team & People Management
  • Conduct regular performance evaluations, providing constructive feedback to build a cohesive and motivated team.
  • Lead, mentor, and support team members, fostering a culture of high morale, productivity, and strong collaboration.
• Training & Development
  • Champion continuous team learning through on-the-job coaching, role-playing, performance reviews, and guiding the team to sales and service excellence.
• Inventory & Stock Oversight
  • Monitor treatment and stock levels, ensuring FIFO adherence and minimizing waste through effective inventory controls.
• Customer Relationship Cultivation
  • Build strong customer relationships, understanding their needs to provide tailored solutions.
  • Promptly address customer concerns, resolving issues to ensure high satisfaction and loyalty.
• Marketing & Promotional Initiatives
  • Collaborate with HQ marketing to execute promotional campaigns, events, and initiatives that attract new leads.
• Compliance & Hygiene Standards
  • Ensure the outlet’s adherence to all regulatory, health, and safety standards, including rigorous hygiene protocols.
• Reporting & Communication
  • Submit timely reports on outlet performance, staff matters, and operational challenges to the Area Manager or HQ for informed decision-making.

Requirements

• Experience: Minimum 2 years of management experience in the beauty, aesthetics, wellness, or hospitality industry with a strong, proven record of achieving sales targets is a plus.
• Mandarin fluency is an added advantage.
• Strong organizational and problem-solving skills, with the ability to prioritize tasks and manage multiple responsibilities effectively.
• Excellent communication and interpersonal skills, with a focus on fostering collaboration and teamwork.
• Familiarity with aesthetic treatments, products, and industry regulations is a plus.
• Open to do hands on to set a good example to the team.

Compensation & Benefits

• Attractive Basic Salary + Lucrative Commission
• EPF, SOCSO, EIS contributions provided
• Trainings are provided for career development
• Staff Credit
• MC Incentives
• Family Privilege
• BMI Incentive

Working Hours

10:00 AM – 7:00 PM (Weekdays)