Administrator (Sales support)

Pismo Research; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A growing technology company is looking for a customer order processor to ensure accuracy in order details and collaborate with various teams for efficient order fulfillment. Candidates should have a tertiary education and 1-2 years of experience, though fresh graduates are encouraged to apply. Proficiency in Cantonese and English, along with strong interpersonal skills, is essential. The role offers a supportive work environment, a 5-day work week, and additional benefits like a 1-month guaranteed bonus and medical coverage.

Benefits

1-month guaranteed bonus

Medical benefits

Casual work attire

5-day work week

Transparent and diverse working culture

Qualifications

• 1-2 years working experience, fresh graduates will also be considered.
• Strong interpersonal skills to communicate effectively with the team and clients.

Responsibilities

• Process customer orders ensuring accuracy in order details.
• Collaborate with sales, marketing, and production for prompt order fulfillment.
• Maintain up-to-date records of customer and product information.
• Enhance order processing to optimize efficiency.

Skills

Good attitude

Proactively manage customer cases

Interpersonal and communication skills

Good command in Cantonese

Good command in English

Education

Tertiary education

Job description

Peplink helps businesses around the world to make connectivity reliable and simple by developing wired and wireless routers, software and technologies. Peplink is under Plover Bay Technologies Limited, a listed company on the main board of the Hong Kong Stock Exchange (1523.HK).

What Is This Job

Process customer orders and ensure accuracy of order details, including product, quantity, pricing, and shipping information.

Collaborate with various teams such as sales & marketing, production, warehouse, and shipping to guarantee prompt order fulfillment.

Keep customers informed about their order status and resolve any issues related to order processing or fulfillment, such as returns, exchanges, and cancellations.

Maintain precise and up-to-date records in the system, encompassing customer and product information.

Continuously enhance order processing and fulfillment procedures to optimize efficiency and enhance customer satisfaction.

What We Need

Tertiary education.

1-2 years working experience, fresh graduates will also be considered.

Good attitude and proactively to take and manage customer cases.

Good command in Cantonese and English with strong interpersonal and communication skills to deal with Hong Kong team members and global clients.

What We Provide

An excellent career platform in a fast-growing technology company.

Transparent and diverse working culture.

1-month guaranteed bonus.

5-day work week.

Casual work attire.

Medical benefits.

Peplink is a place where creative problem solvers come together, get things done, and make things work.