Admin

New World Depot; Ipoh; On-site; MYR 20,000 - 100,000; Full time

Job summary

A logistics firm located in Ipoh, Perak, is seeking a dedicated Admin (Customer Service Support) to join their team. In this full-time position, you will provide essential administrative and customer service support, managing inquiries and maintaining detailed customer records. This role requires strong communication skills, problem-solving abilities, and proficiency in Microsoft Office. You'll collaborate with various teams to enhance the customer experience while handling general office tasks.

Qualifications

• Previous experience in a customer service or administrative support role.
• Strong communication and interpersonal skills.
• Proficient in using Microsoft Office suite.

Responsibilities

• Handle incoming customer inquiries and requests.
• Provide efficient customer service to resolve issues.
• Maintain accurate customer records and documentation.
• Assist with general office duties.

Skills

Customer service experience

Strong communication skills

Problem-solving skills

Proficiency in Microsoft Office

Attention to detail

Job description

We are seeking a dedicated and customer-focused Admin (Customer Service Support) to join our team at NEW WORLD DEPOT SDN. BHD. in Ipoh, Perak. In this full-time role, you will play a vital part in providing excellent administrative and customer service support to our growing business.

What you’ll be doing

• Handling incoming customer inquiries and requests via phone, email, and other channels
• Providing responsive and efficient customer service to resolve issues and address customer needs
• Maintaining accurate and up-to-date customer records and documentation
• Assisting with administrative tasks such as data entry, filing, and general office duties
• Collaborating with cross-functional teams to ensure seamless customer experiences
• Identifying opportunities to streamline processes and enhance customer satisfaction

What we’re looking for

• Previous experience in a customer service or administrative support role
• Strong communication and interpersonal skills, with the ability to engage with customers in a friendly and professional manner
• Excellent problem-solving and critical thinking skills to quickly resolve customer issues
• Proficient in using Microsoft Office suite and other relevant software
• Attention to detail and the ability to maintain accurate records and documentation
• Adaptability and the willingness to take on a variety of administrative tasks as needed

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