Admin Clerk

Holiday Tours & Travel Group; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A travel services company in Petaling Jaya is looking for an administrator to perform operations related to customer service and business transactions. Responsibilities include processing orders and refunds, ensuring compliance with service agreements, and participating in travel events. Candidates should have 1-2 years of administrative experience, strong office and customer service skills, and a passion for travel. Attention to detail and strong analytical abilities are essential for success in this role.

Qualifications

• Minimum 1-2 years’ experience in administration and clerical tasks.
• Customer service-oriented with strong office skills.
• Ability to work with details and maintain accuracy.

Responsibilities

• Perform Ex-Change orders issuance and refund processes.
• Follow up on data collection and reporting.
• Update daily operations documentation.

Skills

Typing skills

Data entry

Customer service

Attention to detail

Analytical ability

Interpersonal skills

Job description

Perform transactions related to the operation department to achieve an excellent level of customer and business expectations.

JOB RESPONSIBILITIES

• Perform all the Ex-Change orders issuance and refund processes in accordance with the Service Level Agreement (SLA) daily.
• Raise the sales folders to facilitate the operations process.
• Ensure follow up on data collection, compilation, and reporting.
• Follow up on the payments for credit card declined cases with clients.
• Ensure all invoices andli>
• Follow up supplier invoice.
• Update and support daily operations related to daily documentation and deliverables.
• Participate in the Performance Review and Learning Session with the team.
• Involve in Travel events, when necessary, i.e., MAS Travel Fair, MATTA Fair, etc.
• Safeguard and not to disclose customer (personal and organization) details and our company’s confidential information.
• No credit given to customers, friends or travel agents unless authorized (written) by Head of Department.
• Ensure that all Standard Operating Procedures are adhered to.
• Any other the company.

JOB SPECIFICATION

• Minimum 1-2 years’ working experience in administration and clerical.
• Strong office skills as typing, printing, scanning, copying, data entry, report updating, filing, and scheduling.
• Customer service and experience driven person.
• Attentive to details, accuracy and result oriented person.
• Good level of numeracy and analytical ability.
• Growth mindset person – positive, proactive, creative solutions and continuous improvement.
• Good interpersonal & communication skills.
• Passionate for travel and willing to travel.