Accounts Receivable & Credit Control Executive

Mayflax; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A financial services company in Malaysia is seeking an Accounts Receivable & Credit Control Executive to manage cash flow and minimize credit risk. Responsibilities include following up with customers on outstanding balances, documenting collection activities, and preparing weekly reports. Ideal candidates should have a relevant diploma or degree, at least 2 years of relevant experience and strong Excel skills. Attention to detail and proactive problem-solving are essential for success in this role.

Qualifications

• Minimum 2 years experience in Accounts Receivable, Credit Control, or Collections.
• Strong Excel skills including data checking and analysis.
• Comfortable handling customer follow-ups and payment collections.

Responsibilities

• Follow up with customers on outstanding balances via calls, WhatsApp, and email.
• Document all collection activities in tracking systems.
• Prepare weekly reports on collection status and risk accounts.
• Post receipts accurately from various transaction types.
• Monitor general email inbox and assign enquiries.
• Create and maintain customer accounts in AutoCount.

Skills

Excel proficiency (VLOOKUP/XLOOKUP)

Customer communication

Attention to detail

Proactive problem-solving

Education

Diploma or Degree in Accounting, Finance, or related field

Job description

Accounts Receivable & Credit Control Executive

This role has direct impact on cash flow, credit risk, and debtor turnover, and requires regular customer follow-ups with confidence in handling collection-related conversations.

Role Overview

Key Responsibilities

Accounts Receivable & Collections

• Proactively follow up with customers on outstanding balances via phone calls, WhatsApp, and email
• Document all collection activities accurately in tracking templates and systems
• Meet collection KPIs and contribute to reducing debtor turnover days
• Prepare weekly reports on collection status, issues identified, and risk accounts

Receipts, Credit Notes & Documentation

• Post receipts from online transfers, cheques, and cash transactions accurately and timely
• Identify short payments and follow up promptly with customers or sales teams
• Generate and post credit notes, update return reason logs, and inform customers accordingly

Credit Control & Risk Management

• Assess customer creditworthiness using CTOS and internal SOPs
• Recommend and update customer credit limits based on transaction history and risk exposure
• Review orders on hold and decide on order release based on credit standing

Operational & Administrative Support

• Monitor general email inbox and assign enquiries to relevant personnel
• Generate courier waybills using Excel import functions for outstation deliveries
• Create and maintain customer accounts in AutoCount, ensuring completeness of application forms and supporting documents

Requirements

• Diploma or Degree in Accounting, Finance, or related field
• Minimum 2 years experience in Accounts Receivable, Credit Control, or Collections
• Strong Excel skills (VLOOKUP / XLOOKUP, data checking and analysis)
• Comfortable handling customer follow-ups and payment collections
• High attention to detail with strong documentation discipline
• Proactive, responsible, and able to follow through issues to completion