Account Manager / Technical Sales / Sales Advisory

ASK Headhunter; Kuala Lumpur; On-site; MYR 40,000 - 80,000; Full time

Job summary

A leading recruitment agency in Kuala Lumpur seeks a Customer Success Manager to manage a portfolio of high-value accounts. Responsibilities include providing personalized support to clients, analyzing customer metrics, and collaborating with internal teams. Candidates must possess strong communication skills, 2-3 years experience in a similar role, and proficiency in English. Additional language skills in Portuguese or Spanish are a plus. This position offers a competitive salary and benefits including visa assistance and accommodation.

Benefits

Visa assistance

2 weeks accommodation

Optical reimbursement

Promotion opportunities

Qualifications

• 2-3 years in a customer-facing role, preferably in SaaS or marketing technology.
• Excellent communication skills to simplify complex topics.
• Ability to analyze data and use it to drive conversations.

Responsibilities

• Manage a dedicated book of business non-stop.
• Act as a strategic advisor to clients through personalized support.
• Track customer metrics for churn prevention and expansion.
• Collaborate with internal teams to address technical concerns.

Skills

Customer success management

Analytical skills

Communication

Project management

Job description

Visa company will provide visa and 2 weeks accommodation. Attractive salary and benefits. Good working environment.

Key Responsibilities

• Own and manage a dedicated book of business
• Act as a strategic advisor by defining success plans, guiding adoption of new features, and delivering outcome‑focused check‑ins and business reviews
• Deliver high‑touch, proactive support through personalized onboarding, goal‑driven campaign planning, and data‑driven recommendations
• Escalate and coordinate resolutions for complex technical/product‑related concerns with the right internal teams
• Monitor and analyze customer metrics to identify risks and opportunities for churn prevention and expansion
• Represent the voice of the customer by collecting product feedback and advocating for customer needs cross‑functionally
• Partner with Sales, Support, and Product teams to ensure a seamless customer journey from setup to upsell
• Maintain a cadence of engagement: quarterly business reviews, performance reporting, and product value alignment
• Educate clients on best practices in email marketing, automation, e‑commerce integration, and list growth strategies

Qualifications

• 2-3 years in a customer‑facing role (CSM, Account Manager, or equivalent) in a SaaS or marketing technology environment
• Proven experience managing a dedicated customer portfolio with high‑value accounts
• Deep knowledge or strong aptitude for learning marketing automation platforms
• Strategic thinker with consultative skills and a passion for solving customer challenges creatively
• Excellent communication skills – both written and verbal – with the ability to simplify complex topics for non‑technical audiences
• Highly organized, proactive, and resourceful with strong project and time management abilities
• Comfortable navigating data and using analytics to drive conversations and decisions
• Language proficiency in English is required; additional fluency in Portuguese or Spanish is a plus
• Flexibility to work within designated time zones (EMEA, LATAM, APAC shifts)

Benefits

• Visa company will provide visa and 2 weeks accommodation
• Attractive salary and benefits
• Good working environment
• Optical reimbursement
• Opportunities for promotion