Access Clerk

5G-Starlink Pte.; Malacca City; On-site; MYR 20,000 - 100,000; Full time

Job summary

A debt collection firm in Malacca is seeking a motivated Debt Collector to perform customer outreach for payment collection. The ideal candidate should have at least an SPM qualification and some experience, though this is not compulsory. Effective negotiation skills and the ability to meet targets in a fast-paced environment are essential. This role offers opportunities for high commissions and comprehensive benefits including medical coverage and various leave types.

Benefits

Medical coverage (Inpatient and Outpatient)

Group Insurance (Personal Accident/Term Life)

Staff Purchase Discount

Annual Leave / Maternity Leave / Paternity Leave / Compassionate Leave

Qualifications

• Minimum one year of experience as a debt collector preferred but not compulsory.
• Able to work with targets and tight deadlines.
• Willing to work on selected Saturdays.

Responsibilities

• Perform outgoing calls to collect outstanding payments.
• Resolve customer disputes and ensure concerns are addressed.
• Update account status and maintain databases.

Skills

Negotiation skills

Persuasion skills

Team player

Self-motivation

Education

Minimum SPM qualification

Tools

MS Office

Job description

Job Responsibility

• Perform outgoing calls to credit customers and collect outstanding payments according to SOP and regulation
• Take responsibility for resolving disputes while ensuring customer concerns are addressed properly and all parties related are duly notified
• Update account status and database regularly
• To ensure daily, weekly and monthly Key Performance Indicators (KPI) are met. To support and assist in effective implementation of collection strategies.
• Achieve target set on a month to month basis i.e. RM collected, percentage of account paid, percentage of instalment and/or arrears paid that contribute to collection team achievements.

Job Requirements

• Possess minimum SPM qualification
• Have minimum one year of experience as debt collector preferred but not compulsory
• Able to work with targets and tight deadlines
• Knowledge of MS Office applications
• Good negotiation and persuasion skills
• Team player
• Self‑motivated
• Willing to work on selected Saturdays
• Able to earn high commission
• Medical coverage (Inpatient and Outpatient)
• Group Insurance (Personal Accident/Term Life)
• Staff Purchase Discount
• Smart Casual dress code
• Annual Leave / Maternity Leave / Paternity Leave / Compassionate Leave etc