Program Manager

Agensi Pekerjaan Minde Group Sdn Bhd; Kulai; On-site; MYR 100,000 - 150,000; Full time

Job summary

A recruitment agency is seeking a Program Manager based in Kulai, Malaysia. The role involves coordinating customer interactions, overseeing product lifecycle activities, and leading cross-functional teams to ensure project execution aligns with quality and cost objectives. Candidates should have a bachelor's degree in Engineering or Business, proven program management experience in manufacturing, and strong leadership skills. Proficiency in project management tools and a focus on customer satisfaction are essential for success in this role.

Qualifications

• Proven experience in program management within manufacturing.
• Knowledge of metal fabrication or plastic injection molding preferred.
• Ability to manage multiple projects in a fast-paced environment.

Responsibilities

• Coordinate between customers and operations for Program Execution.
• Lead a Customer Focus Team to manage programs.
• Ensure completion of product development timelines and quality metrics.
• Act as communication channel for customers and handle escalations.

Skills

Leadership skills

Team management

Excellent communication

Problem-solving

Project management tools proficiency

Customer satisfaction focus

Education

Bachelor's degree in Engineering, Business, or related field

Tools

Microsoft Office

Job description

About the job 6469 - Program Manager(Metal)

Primary Function:

• Responsible for coordinating between customers and the operations with regards to Program Execution of New Product Introduction (NPI), Mass Run ramping up and sustaining.

Duties & Responsibilities:

• PM is responsible for operational execution related NPI, Engineering Changes, Continuous Improvement.
• PM shall lead a X functional Customer Focus Team to manage programs to achieve desired Quality, Delivery and Cost to our customer.
• Manage the coordination of product life cycle activities with account health and customer satisfaction and have responsibility for accounts of various level of complexity.
• Organize inter-department activities ensuring completion of all commitments made relative to product development timelines, delivery, quality and the required business metrics.
• Be the key channel of communication for customers and act as escalation in the event of customer issues.
• Conduct account review and CFT meeting as required to monitor and track that project and program deliverables are met.
• Lead and drive CFT on productivity and quality improvements as to achieve accounts KPI improvement.
• Any other jobs assigned from the Senior Manager of Program Management.

Job requirement:

• Bachelors degree in Engineering, Business, or related field.
• Proven experience in program management within manufacturing.
• Knowledge of metal fabrication or plastic injection molding preferred.
• Strong leadership and team management skills.
• Excellent communication and stakeholder management abilities.
• Proficient in project management tools and Microsoft Office.
• Skilled in planning, execution, and delivery of projects.
• Strong problem-solving and decision-making capabilities.
• Ability to manage multiple projects in a fast-paced environment.
• Focused on customer satisfaction and relationship management.