Helpdesk Consultant

Agensi Pekerjaan Minde Group Sdn Bhd; Johor Bahru; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading IT solutions provider is seeking a Helpdesk Consultant to be the first point of contact for customers needing technical assistance. You will troubleshoot various hardware, software, and network issues while documenting interactions in the helpdesk system. This role requires strong communication skills and problem-solving abilities, along with 1-3 years of experience in technical support. A diploma or degree in a relevant field is necessary, and the company offers a competitive salary and career growth opportunities.

Benefits

Health insurance

Opportunities for career growth

Qualifications

• 1-3 years of experience in a helpdesk or technical support role.
• Familiarity with helpdesk software and remote support tools is a plus.

Responsibilities

• Provide technical assistance to customers via phone, email, or ticketing.
• Troubleshoot hardware, software, and network-related issues.
• Document customer interactions and outcomes in the helpdesk system.

Skills

Troubleshooting

Problem-solving

Communication

Education

Diploma or degree in Business/Finance/Mass communication

Job description

About the job 6242 - Helpdesk Consultant (Customer Support)

Company Overview:
A leading IT solutions provider that delivers comprehensive services to clients in various industries. The company focuses on offering managed IT support, consulting, and customer service, ensuring smooth operations for their clients.

Job Responsibilities:

• Act as the first point of contact for customers needing technical assistance, providing support via phone, email, or a ticketing system.
• Troubleshoot hardware, software, and network-related issues, working to resolve problems promptly.
• Escalate complex technical issues to senior support teams when necessary to ensure timely resolution.
• Document customer interactions, troubleshooting steps, and outcomes in the company's helpdesk system.
• Offer guidance to clients on best practices, software usage, and preventive maintenance.
• Work closely with internal teams to ensure that customer issues are handled efficiently and feedback is shared for continuous improvement.

Requirements:

• Diploma or degree in Business/Finance/Mass communication
• 1-3 years of experience in a helpdesk or technical support role.
• Strong troubleshooting and problem-solving skills.
• Familiarity with helpdesk software and remote support tools is a plus.
• Excellent communication skills for interacting with clients.
• Competitive salary (MYR 2,500 to MYR 3,500 based on experience).
• Health insurance and opportunities for career growth.
• Exposure to various IT projects and technologies.