Customer Service Executive

TTUKoffer; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer service company is seeking dedicated Customer Service Executives to provide high-quality service during various sales stages. This role requires proficiency in English, with Mandarin being a plus, strong communication skills, and a passion for assisting customers. The ideal candidate will work rotational shifts and possess problem-solving abilities. Experience in telecom or customer service is beneficial. Join this dynamic team to enhance customer satisfaction in Kuala Lumpur.

Qualifications

• Strong communication skills and problem-solving abilities.
• Working proficiency in English; Mandarin skills preferred.
• Willing to work rotational shifts, including evening shifts.

Responsibilities

• Respond to customer inquiries via email and live chat.
• Follow internal procedures to manage customer feedback.
• Record customer service data accurately.

Skills

Strong communication skills

Problem-solving abilities

Customer-focused

Proactive communication

Team player

Tools

Microsoft Word

Excel

Job description

About the job 3WW6WYV8 | Customer Service Executive (Bilingual Mandarin & English)

Job Overview

We are looking for dedicated Customer Service Executives to support customer inquiries and deliver high-quality service across pre-sale, in-sale, and post-sale stages. This role requires strong communication skills, proficiency in English (Mandarin is a plus), and a passion for helping customers.

Key Responsibilities

Respond to customer inquiries via email and live chat across different service stages.

Follow internal procedures to manage customer feedback using the customer service system and knowledge base.

Record customer service data accurately and assist in customer satisfaction improvement initiatives.

Support additional customer service tasks as assigned by the supervisor.

Job Requirements

Strong communication and problem-solving abilities.

Working proficiency in English; Mandarin skills preferred.

Willing to work rotational shifts, including evening shifts (no overnight shifts required).

Responsible, customer-focused, and a strong team player.

Proactive in communication, able to identify issues, and continuously improve workflows.

Proficient in Microsoft Word, Excel, and other office tools.

Prior telecom or customer service center experience is an advantage.