24/7 Mandarin-English Travel Support Specialist

Miki Travel; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A travel company based in Kuala Lumpur is seeking a customer service representative to operate in a 24/7 call center. The role requires proficiency in Mandarin and English, along with multitasking capabilities between clients and teams. Candidates should have at least 1 year of customer service experience and preferably experience in the travel and hotel sector. This position offers benefits such as annual leave, medical coverage, and opportunities for career progression.

Benefits

KWSP and SOCSO

Annual leave

Medical leave

Bonus

Medical & Insurance coverage

Overtime pay

Shift allowance

Yearly salary increments

Training provided

Career progression opportunities

Near to public transport

Qualifications

• Must read and write in Mandarin and English.
• Minimum 1 year of experience in customer service.
• Experience in travel and hotel industry is preferred.

Responsibilities

• Operate in a 24/7 call center environment.
• Handle incoming calls, live chat, and emails.
• Assist Tour Leaders with essential travel information.
• Multitask between clients and sales teams.

Skills

Mandarin proficiency

English proficiency

Customer service experience

Basic computer skills

Education

Diploma in any field or SPM with experience

Job description

A travel company based in Kuala Lumpur is seeking a customer service representative to operate in a 24/7 call center. The role requires proficiency in Mandarin and English, along with multitasking capabilities between clients and teams. Candidates should have at least 1 year of customer service experience and preferably experience in the travel and hotel sector. This position offers benefits such as annual leave, medical coverage, and opportunities for career progression.