24/7 IT Support Engineer — Troubleshooter & SLA Guardian

TF AMD; Bayan Lepas; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading technology company in Bayan Lepas, Malaysia is seeking an IT Support Specialist to provide 24x7 support on IT-related systems and to troubleshoot application issues. Ideal candidates should have a Bachelor's degree in Information Technology, with fresh graduates encouraged to apply. Key responsibilities include monitoring application performance, documenting incidents, and ensuring compliance with IT security standards. A results-oriented mindset and strong problem-solving skills are essential for this role.

Qualifications

• 1 year of working experience preferred, fresh graduates encouraged to apply.
• Ability to troubleshoot, diagnose, and resolve application-related issues.
• Independent and able to work under pressure.

Responsibilities

• Provide 24x7 support on IT related systems.
• Monitor application performance and conduct regular health checks.
• Document incidents, resolutions, FAQs, and create user guides.

Skills

Analytical and problem-solving skills

Excellent oral and written skills in English

Strong interpersonal skills

Ability to adapt to changes

Independence

Results-oriented

Education

Bachelor's degree in Information Technology or equivalent

Job description

A leading technology company in Bayan Lepas, Malaysia is seeking an IT Support Specialist to provide 24x7 support on IT-related systems and to troubleshoot application issues. Ideal candidates should have a Bachelor's degree in Information Technology, with fresh graduates encouraged to apply. Key responsibilities include monitoring application performance, documenting incidents, and ensuring compliance with IT security standards. A results-oriented mindset and strong problem-solving skills are essential for this role.