24/7 Global Cloud Support Engineer

eTeam; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading tech company in Kuala Lumpur is seeking a dedicated technical support representative to provide high-quality 24/7 service to customers of a cloud CDN. This role requires strong troubleshooting skills in web and networking issues, along with a diploma in a relevant field. Bilingual capabilities in English and Mandarin are essential, as well as the ability to manage multiple tasks in a fast-paced environment. Join a dynamic team committed to customer satisfaction and technical excellence.

Qualifications

• Experience in a customer-facing role within Cloud or Internet services industry.
• Required languages are English and Mandarin.
• Ability to work in rotating shifts.

Responsibilities

• Provide 24/7 technical support to customers of the CDN service.
• Coordinate problem resolution with cross-functional teams.
• Manage the resolution status for all support cases.

Skills

Troubleshooting complex web and networking issues

Analytical skills

Attention to detail

Organizational skills

Multitasking

Education

Diploma or University degree in Computer Science, Engineering, Information Technology, or related

Tools

Linux/UNIX

Cloud/Internet Security

Media Delivery Solutions

Job description

A leading tech company in Kuala Lumpur is seeking a dedicated technical support representative to provide high-quality 24/7 service to customers of a cloud CDN. This role requires strong troubleshooting skills in web and networking issues, along with a diploma in a relevant field. Bilingual capabilities in English and Mandarin are essential, as well as the ability to manage multiple tasks in a fast-paced environment. Join a dynamic team committed to customer satisfaction and technical excellence.