24/7 Banking Support Specialist

Teleperformance; Petaling Jaya; On-site; MYR 24,000 - 36,000; Full time

Job summary

An established industry player is seeking a Customer Success Specialist to enhance customer satisfaction through effective communication and problem-solving. In this dynamic role, you will engage with customers via phone and email, addressing inquiries and managing concerns. Your ability to build rapport and provide solutions will be key to success. This position offers a chance to work in a fast-paced environment with a focus on customer service excellence. If you are passionate about helping others and eager to learn, this opportunity could be the perfect fit for you.

Qualifications

• Fluent in English with strong communication skills.
• Education level of SPM and above is required.

Responsibilities

• Educate customers on self-service banking options.
• Clarify customer needs and provide solutions.

Skills

Fluent in English

Excellent written communication skills

Excellent verbal communication skills

Customer rapport building

Problem-solving

Willingness to learn

Education

SPM and above

Job description

An established industry player is seeking a Customer Success Specialist to enhance customer satisfaction through effective communication and problem-solving. In this dynamic role, you will engage with customers via phone and email, addressing inquiries and managing concerns. Your ability to build rapport and provide solutions will be key to success. This position offers a chance to work in a fast-paced environment with a focus on customer service excellence. If you are passionate about helping others and eager to learn, this opportunity could be the perfect fit for you.