Customer Program Management Analyst

Celestica; Johor Bahru; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading technology solutions firm located in Johor Bahru, Malaysia, is seeking a Customer Program Management Analyst. This role involves supporting customer accounts, analyzing data, and providing actionable recommendations on product deliveries and profitability. Candidates should have advanced skills in ERP systems like SAP and Oracle, along with strong Excel proficiency. A Bachelor's degree in a related field and 2–4 years of relevant experience are required. Join a dynamic team that fosters an inclusive environment.

Benefits

Inclusive work environment

Career development opportunities

Qualifications

• Minimum 2–4 years in program coordination or supply chain analysis.
• Bachelor's degree in a relevant field.
• Advanced Excel and ERP systems knowledge required.

Responsibilities

• Support customer accounts to meet product deliveries.
• Perform data cleansing and validation in ERP system.
• Provide data-driven recommendations on request dates.
• Monitor account profitability and cost variances.
• Generate performance metrics for operations reviews.

Skills

Strong working knowledge of ERP systems

Advanced Excel skills

Understanding of manufacturing processes

Ability to interpret complex data

Effective verbal and written communication skills

Strong organizational skills

Education

Bachelor's degree in related field

Tools

SAP

Oracle

Job description

Overview

Req ID: 132158
Remote Position: No
Region: Asia
Country: Malaysia
State/Province: Johor
City: Johor Bahru

Functional Area: OPS - Operations
Career Stream: CPM - Customer Program Management
Role: Analyst
SAP Short Name: ANA
Job Title: Customer Program Management Analyst
Job Code: ANA-OPS-CPM
Job Level: Band 07
Direct/Indirect Indicator: Indirect

Responsibilities

• Supports the day-to-day activities of assigned customer accounts to ensure product deliveries meet scheduled milestones. Helps develop tactical action plans when schedules slip.
• Receives and validates customer demand signals; performs rigorous data cleansing and validation before loading requirements into the ERP system.
• Analyses internal capacity, material availability, and lead times. Provides data-driven recommendations to senior management on whether customer request dates are achievable.
• Monitors account profitability and analyses cost variances. Assists in breaking down price structures (Value-add vs. Materials) for review by the Program Manager.
• Generates and prepares performance metrics for monthly Operations Reviews and quarterly Customer Business Reviews (CBRs).
• Monitors the impact of order changes on inventory levels. Tracks Excess and Obsolete (E&O) material related to customer-specific changes.
• Liaises with Cost Engineering, Finance, and Supply Chain (SCM) to track cost-reduction initiatives and price adjustment cycles.
• Acts as a secondary point of contact for customer inquiries, providing timely updates on order status, shipping schedules, and issue resolution.

Knowledge/Skills/Competencies

• Strong working knowledge of ERP systems (e.g., SAP, Oracle) and advanced Excel skills for data modeling and reporting.
• Basic understanding of manufacturing processes, lead times, and Shop Floor Control.
• Ability to interpret complex data sets to identify trends in delivery performance or cost variances.
• Effective verbal and written communication skills for interacting with internal production teams and external customer counterparts.
• Strong organizational skills with the ability to track multiple deliverables simultaneously in a fast-paced environment.

Physical Demands

• Duties of this position are performed in a normal office environment.
• Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.
• Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.
• Above demands are carried out within the local existing Health and Safety guidelines

Typical Experience

• Minimum of 2–4 years of experience in program coordination, supply chain analysis, or manufacturing operations.

Typical Education

• Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.
• Educational Requirements may vary by Geography

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law). At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.

Company Overview

Celestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development – from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud.Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.

Celestica would like to thank all applicants, however, only qualified applicants will be contacted. Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.