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Cloud Operations Lead - AWS, 24x7, Remote
Descripción de la vacante
A technology solutions provider is seeking a Manager of Cloud Operations in Mexico. This fully remote role involves leading a global team, maintaining 24x7 AWS infrastructure, and driving customer success. The ideal candidate has over five years of experience in AWS management, a strong leadership focus, and expertise in operational best practices. This position demands excellent communication skills and an understanding of ITIL concepts and monitoring tools. Join us to make technology work for our customers.
Formación
- 5+ years managing AWS cloud environments and support teams.
- Leadership experience with a focus on mentoring.
- Excellent communication skills with varied stakeholders.
Responsabilidades
- Lead a global team providing AWS monitoring and response services.
- Manage performance metrics and develop operational documentation.
- Ensure customer satisfaction and SLA adherence.
Conocimientos
Educación
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.