Remote AI Training & Adoption Specialist (Mexico)

Varicent; A distancia; MXN 728,000 - 1,094,000; Jornada completa

Descripción de la vacante

A leading SaaS provider in Mexico is looking for a Customer Training Specialist to drive the adoption and engagement of their AI tools. The role involves delivering onboarding sessions, creating educational content, and providing support to ensure customers achieve measurable business outcomes. The ideal candidate has extensive experience in customer-facing roles, strong communication skills, and a background in SaaS product training. This is a remote position, offering an opportunity to work with innovative solutions and a collaborative team.

Servicios

Limitless opportunities for success

Collaborative work environment

Innovative product offerings

Formación

• 4+ years in customer-facing roles like Customer Success or Training.
• 2+ years working with SaaS products for onboarding or user adoption.
• 1+ year with AI-enabled tools or software platforms.

Responsabilidades

• Deliver clear AI onboarding sessions for customers.
• Maintain understanding of AI products and their features.
• Check in with customers to ensure they gain value from AI tools.
• Produce user materials to help customers use AI features effectively.

Conocimientos

Customer Success

SaaS Product Knowledge

Training Skills

AI Understanding

Communication

Educación

Bachelor’s degree in a related field

Descripción del empleo

A leading SaaS provider in Mexico is looking for a Customer Training Specialist to drive the adoption and engagement of their AI tools. The role involves delivering onboarding sessions, creating educational content, and providing support to ensure customers achieve measurable business outcomes. The ideal candidate has extensive experience in customer-facing roles, strong communication skills, and a background in SaaS product training. This is a remote position, offering an opportunity to work with innovative solutions and a collaborative team.