Application Support Engineer (Tier2)

NielsenIQ; A distancia; MXN 612,000 - 721,000; Jornada completa

Descripción de la vacante

A leading consumer intelligence company in Mexico is seeking an Application Support Engineer to provide technical support for its SaaS-based solution, Yieldigo. This role requires strong troubleshooting skills, good communication in English, and an SQL background. You will be part of a dynamic team that focuses on collaborative customer onboarding and support. Benefits include a flexible working environment and a commitment to diversity and inclusion.

Servicios

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee Assistance Program (EAP)

Formación

• Experience providing technical support or being part of implementation team.
• Good level of written and spoken English.
• Strong troubleshooting and problem-solving skills.

Responsabilidades

• Provide enterprise level technical support via a ticketing system.
• Research, diagnose, and troubleshoot customer technical issues.
• Collaborate and support onboarding of new customers.

Conocimientos

Technical support experience

Good English communication

Troubleshooting skills

Customer service orientation

SQL knowledge

Educación

Bachelor's degree in information systems, computer science or equivalent

Descripción del empleo

Company Description

R25_0011236|MX

720,850 MXN Annual Salary + Greater Benefits

Blvd. Manuel Vila Camacho No. 191, Piso 8 Polanco I Sección, Miguel Hidalgo, 11510 Miguel Hidalgo, Distrito Federal

Our NielsenIQ Technology teams are working on deploying “Yieldigo” - a SaaS based solution for price optimization. As aApplication Support Engineer (Tier2) , you’ll be part of a team of smart, highly skilled technologists who are passionate about learning and prototyping cutting‑edge technologies. Our team is co‑located and agile, with central technology hubs in Chicago, Madrid, Israel, Toronto and Chennai.

Job Description

• Full‑time
• Provide enterprise level technical external and internal support to our customers and prospects via a support ticketing system and within SLAs
• Research, diagnose, troubleshoot and identify solutions to resolve customer technical issues
• Collaborate internally and support the technical onboarding of new customers including users’ set‑ups, configurations, etc
• Monitoring & validating data automated processes
• Document knowledge and help educate colleagues and teammates on technical cases
• Keep current with product knowledge and latest features and functionality

Qualifications

• Experience providing technical support or being part of implementation team
• Good level of written and spoken English – must have!
• Great written and verbal client communication skills
• Strong troubleshooting and problem‑solving skills while being highly detail oriented
• Strong customer service orientation
• Strong SQL background- must have!
• Willingness to work outside of business hours from time to time
• Team spirit, self‑motivation and a positive attitude
• Bachelor's degree in information systems, computer science, industrial engineering or equivalent
• The ability to work with multiple interfaces and tasks in a dynamic environment
• Experience with supporting an analytic product in a SAAS environment

Nice to have

• Business orientation specifically in Retailer domain
• Knowledge in Linux systems, utilities, and scripting
• Development skills
• Knowledge of ETL processes

Additional Information

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee‑Assistance‑Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state‑of‑the‑art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion