Tier 2 SAAS Application Support Engineer

NielsenIQ; A distancia; MXN 612,000 - 721,000; Jornada completa

Descripción de la vacante

A leading consumer intelligence company in Mexico is seeking an Application Support Engineer to provide technical support for its SaaS-based solution, Yieldigo. This role requires strong troubleshooting skills, good communication in English, and an SQL background. You will be part of a dynamic team that focuses on collaborative customer onboarding and support. Benefits include a flexible working environment and a commitment to diversity and inclusion.

Servicios

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee Assistance Program (EAP)

Formación

• Experience providing technical support or being part of implementation team.
• Good level of written and spoken English.
• Strong troubleshooting and problem-solving skills.

Responsabilidades

• Provide enterprise level technical support via a ticketing system.
• Research, diagnose, and troubleshoot customer technical issues.
• Collaborate and support onboarding of new customers.

Conocimientos

Technical support experience

Good English communication

Troubleshooting skills

Customer service orientation

SQL knowledge

Educación

Bachelor's degree in information systems, computer science or equivalent

Descripción del empleo

A leading consumer intelligence company in Mexico is seeking an Application Support Engineer to provide technical support for its SaaS-based solution, Yieldigo. This role requires strong troubleshooting skills, good communication in English, and an SQL background. You will be part of a dynamic team that focuses on collaborative customer onboarding and support. Benefits include a flexible working environment and a commitment to diversity and inclusion.