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Global Remote: Customer Success Team Leader
Job summary
A leading technology company is seeking a Customer Success - Team Manager to oversee a remote team of Customer Success Managers. The ideal candidate should have a strong background in customer success, excellent leadership skills, and experience in the software industry. Responsibilities include strategic planning, team management, and collaboration across departments to enhance customer experiences. The role offers competitive compensation, benefits supporting ongoing development, and a globally distributed work environment.
Benefits
Qualifications
- Excellent academic results at school and university.
- Hands-on approach to using data to drive team activities.
- Experience growing and developing a Customer Success Management team.
Responsibilities
- Drive strategic planning, enhancing customer engagement and retention.
- Resolve escalated customer issues efficiently.
- Manage and support team members for continuous growth.
- Collaborate with Sales, Marketing, and Product teams.
- Document content changes creatively with attention to detail.
Skills
Education
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.