Automotive Technical Support Analyst — Dealer Diagnostics
Ford Motor
Naucalpan de Juárez
Presencial
MXN 200,000 - 400,000
Jornada completa
Hoy
Sé de los primeros/as/es en solicitar esta vacante
Descripción de la vacante
A leading automotive company is seeking a Technical Support Analyst to provide multi-channel technical assistance to dealers in the US and Canada. The ideal candidate will have a Bachelor’s Degree in an automotive-related field and demonstrate strong customer service and problem-solving skills. Responsibilities include responding to dealer inquiries, collaborating with service personnel, and providing training when necessary.
Formación
Bachelor’s Degree in automotive-related programs is required.
Automotive Service/Hands-on diagnostic and repair experience desired.
Excellent verbal and written English communication skills.
Problem solving and critical thinking skills are essential.
Responsabilidades
Facilitate a culture of customer care and focus.
Respond to Dealer multi-channel inquiries for complex technical concerns.
Provide technical assistance to team members.
Interface with Dealer service personnel and internal departments.
Conocimientos
Customer service skills
Problem solving
Technical competency
Communication skills
Educación
Bachelor’s Degree in automotive-related programs
Descripción del empleo
A leading automotive company is seeking a Technical Support Analyst to provide multi-channel technical assistance to dealers in the US and Canada. The ideal candidate will have a Bachelor’s Degree in an automotive-related field and demonstrate strong customer service and problem-solving skills. Responsibilities include responding to dealer inquiries, collaborating with service personnel, and providing training when necessary.
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.