Global Remote: Customer Success Team Leader

Canonical; A distancia; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading technology company is seeking a Customer Success - Team Manager to oversee a remote team of Customer Success Managers. The ideal candidate should have a strong background in customer success, excellent leadership skills, and experience in the software industry. Responsibilities include strategic planning, team management, and collaboration across departments to enhance customer experiences. The role offers competitive compensation, benefits supporting ongoing development, and a globally distributed work environment.

Servicios

Personal learning and development budget of USD 2,000 per year

Annual compensation review

Recognition rewards

Distributed work environment with team meetings twice a year

Formación

• Excellent academic results at school and university.
• Hands-on approach to using data to drive team activities.
• Experience growing and developing a Customer Success Management team.

Responsabilidades

• Drive strategic planning, enhancing customer engagement and retention.
• Resolve escalated customer issues efficiently.
• Manage and support team members for continuous growth.
• Collaborate with Sales, Marketing, and Product teams.
• Document content changes creatively with attention to detail.

Conocimientos

Customer Success knowledge

Revenue management experience

Analytical skills

Creative problem-solving

Cross-team collaboration

Educación

Bachelor's degree in Business, Communication or STEM

Descripción del empleo

A leading technology company is seeking a Customer Success - Team Manager to oversee a remote team of Customer Success Managers. The ideal candidate should have a strong background in customer success, excellent leadership skills, and experience in the software industry. Responsibilities include strategic planning, team management, and collaboration across departments to enhance customer experiences. The role offers competitive compensation, benefits supporting ongoing development, and a globally distributed work environment.