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Remote AI Self-Serve Program Manager
Job summary
A leading technology company is seeking an AI Self-Serve Program Manager to enhance AI-powered customer experiences. This remote role involves leading Chatbot and Voice AI platforms, optimizing self-serve capabilities, and collaborating with cross-functional teams. Candidates should have 8+ years in Support Operations, a Bachelor's degree, and experience with AI technologies. Competitive compensation and a flexible working environment are offered.
Benefits
Qualifications
- Over 8 years of experience in Support Operations or AI platform management.
- Experience with conversational AI technologies.
- Strong problem-solving and data-driven mindset.
Responsibilities
- Lead daily operations of AI self-service platforms.
- Track and analyze key performance metrics.
- Collaborate across teams to close content gaps.
Skills
Education
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.