Jobs at American Express in Mexico

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.

The CCLM Executive is a member of Small Merchant Group in Global Merchant Network Services that effectively engages with American Express Middle MarketMerchants based in Mexico with the aim of building relationships and demonstrating the value of acceptance. The CCLM executive is responsible for managing and developing the assigned portfolio to grow volumes, revenues and elevate merchant experience and satisfaction.

• Manage a portfolio of high value portfolio of merchants and drive growth through proactive account development
• Drive business results and support delivery of all key business metrics and goals
• Comfortable and experienced in establishing and maintaining positive multi-level relationships with clients
• Execution of opportunities to drive and improve merchant satisfaction
• Develop and deliver creative and optimal solutions to address complex business needs, help grow the relationship and remove pain points
• Focus on delivering high quality servicing and merchant experience on developing and executing winning strategies

• Proven track record of delivering flawless results in a fast-paced environment with priorities that may change daily
• Strong team player with remarkable verbal and written communication strategic, consultative and communication skills to present and address complex business issues and opportunities
• Ability to establish strong relationships internally with other Business Units and externally with current or potential partners to valuate lead generation and expansion opportunities
• Very good statistical and analytical skills
• The resilience and composure to remain positive under pressure and continually evolving circumstances
• Excellent command of English (both verbal & written) - clear & eloquent, tailored to the audience
• Excellent customer service experience with a passion for building customer loyalty through exceptional listening, relationship building and effective communication
• Goal oriented with effective time management skills
• Emotional Intelligence - ability to self-critique and manage with positive mindset

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.