Remote AI Self-Serve Program Manager

Samsara; México; A distancia; MXN 900,000 - 1,200,000; Jornada completa

Descripción de la vacante

A leading technology company is seeking an AI Self-Serve Program Manager to enhance AI-powered customer experiences. This remote role involves leading Chatbot and Voice AI platforms, optimizing self-serve capabilities, and collaborating with cross-functional teams. Candidates should have 8+ years in Support Operations, a Bachelor's degree, and experience with AI technologies. Competitive compensation and a flexible working environment are offered.

Servicios

Competitive total compensation

Health benefits

Flexible working hours

Formación

• Over 8 years of experience in Support Operations or AI platform management.
• Experience with conversational AI technologies.
• Strong problem-solving and data-driven mindset.

Responsabilidades

• Lead daily operations of AI self-service platforms.
• Track and analyze key performance metrics.
• Collaborate across teams to close content gaps.

Conocimientos

Conversational design

Analytical skills

Project management

Vendor management

Educación

Bachelor’s degree in Business or related field

Master’s degree preferred

Herramientas

AI/Automation platforms

Descripción del empleo

A leading technology company is seeking an AI Self-Serve Program Manager to enhance AI-powered customer experiences. This remote role involves leading Chatbot and Voice AI platforms, optimizing self-serve capabilities, and collaborating with cross-functional teams. Candidates should have 8+ years in Support Operations, a Bachelor's degree, and experience with AI technologies. Competitive compensation and a flexible working environment are offered.