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Representante de Atención al Cliente — Modelo Híbrido y Desarrollo
Job summary
A global financial services leader seeks a Customer Service Representative in Mexico City. This role emphasizes delivering excellent customer experiences, solving issues effectively, and identifying improvements. Candidates should possess strong communication skills, flexibility for rotating shifts, and a bachelor’s degree or ongoing studies. Bilingual (English/Spanish) candidates are preferred. The company offers competitive salaries, benefits for holistic well-being, and opportunities for career development.
Benefits
Qualifications
- Flexibility to work 8 hours/5 days per week on day and evening schedules.
- 1+ year of customer service experience required.
- Bilingual proficiency in English/Spanish is preferred.
Responsibilities
- Deliver a great customer experience in every interaction.
- Identify customer pain points and share improvement ideas.
- Encourage digital adoption and self-service use.
Skills
Education
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.