Customer Experience Specialist — Hybrid

American Express; Ciudad de México; Híbrido; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

A global financial services company in Mexico City is seeking a Customer Service Representative. The role involves delivering outstanding customer experiences, solving issues swiftly, and maintaining integrity in communications. Candidates should have over 1 year of customer service experience and strong communication skills, with a preference for bilingual applicants. This position offers competitive salaries, bonus incentives, and various benefits including medical insurance and career development opportunities.

Servicios

Competitive base salaries

Bonus incentives

Comprehensive medical benefits

Flexible working model

Career development opportunities

Formación

• 1+ year of customer service experience (phone, chat, or face-to-face).
• Flexibility to work 8 hours/5 days per week with weekend availability.
• Bilingual proficiency (English/Spanish) preferred.

Responsabilidades

• Deliver a great customer experience in every interaction.
• Solve issues fast by using product knowledge and digital tools.
• Build trust and loyalty as the first point of contact.

Conocimientos

Strong communication skills

Customer-focused messaging

Problem-solving skills

Empathy

Multitasking

Herramientas

Digital tools

CRM systems

Descripción del empleo

A global financial services company in Mexico City is seeking a Customer Service Representative. The role involves delivering outstanding customer experiences, solving issues swiftly, and maintaining integrity in communications. Candidates should have over 1 year of customer service experience and strong communication skills, with a preference for bilingual applicants. This position offers competitive salaries, bonus incentives, and various benefits including medical insurance and career development opportunities.