Account Administrator

American Express; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading financial services company in Mexico City is seeking an Implementation Specialist to join their Client On-Boarding Services team. This role focuses on managing the implementation process for corporate clients, ensuring a smooth transition and ongoing relationship before the account is passed to account management teams. The successful candidate should demonstrate strong customer focus, effective communication skills, and be bilingual in English and Spanish. Competitive salary and benefits offered.

Servicios

Competitive base salaries

Bonus incentives

Medical, dental, vision, and life insurance

Flexible working model

Generous paid parental leave

Access to wellness centers

Confidential counseling support

Career development opportunities

Formación

• Basic knowledge of Corporate Card and BTA products or Corporate GNA processes.
• Strong customer focus and ability to identify customers’ needs.
• Excellent verbal and written communication skills.
• Proven track record in building relationships with customers.
• Strong change management skills and adaptability.

Responsabilidades

• Capture application forms over the phone with clients.
• Process underwriting requests and company account setup.
• Provide premium customer service to clients.
• Monitor billing and payment processes.
• Work with Business Development Manager for successful handover.

Conocimientos

Customer focus

Relationship building

Time management

Problem solving

Analytical skills

Change management

Communication skills

Bilingual (English & Spanish)

Descripción del empleo

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well‑being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Our Client On‑Boarding Services teams develop and deliver innovative, compelling and award‑winning solutions that provide small and medium sized businesses with greater visibility and control of their spend. We’re now looking for a talented and driven Implementation Specialist to join this high profile, successful team. The Central Implementation Team is based in Mexico City and the role of Implementation Specialist is an exciting opportunity for a self‑motivated, results driven individual who enjoys being part of a team, managing partners and building relationships. The role is critical to the success of the Mexico and USA Sales Teams as you are responsible for ensuring a smooth and seamless end to end implementation, thus driving billings and growth for the business by creating ease for our clients to use and manage their card programs.

The successful candidate will be responsible for the implementation of new corporate clients and driving a deep and valued relationship before passing the account to the account management teams.

The successful applicant would be responsible for the end to end implementations of new Corporate Accounts (Card and Business Travel Accounts) for Mexico.

The role would include, but not be limited to:

• Capturing the application form over the phone with the clients key contact and ensuring that the correct documentation is requested (AML / KYC)
• Processing the underwriting request, company account setup, the card member application process, @Work, Billing Support Files, payment methods and other in scope requirements.
• Providing premium and dedicated customer service to our new commercial clients throughout the implementation and enrolment process.
• Providing early engagement calls and e‑mails to drive card activation.
• Monitoring the billing and payment process by liaising directly with new customers at key times to ensure accounts are billing and settled correctly.
• Working with the Business Development Manager to achieve a successful implementation and handover to the Account Management Team.

Minimum Qualifications

• Basic knowledge of Corporate Card and BTA products and or Corporate GNA processes is a plus
• Strong customer focus, being able to identify and deliver customer’s individual needs.
• Proven track record in building and retaining relationships with internal and external customers
• Excellent verbal and written communication skills.
• Excellent time management skills - ability to multitask, prioritize and work well under pressure.
• Commercial acumen with a basic understanding of Financial Statements.
• Proven track record in building and retaining relationships with internal and external customers.
• Demonstrate self‑motivation, results driven but also a strong team player
• Proactively seeks opportunities for process improvements; Problem solving and analytical skills.
• Strong change management skills; able to adapt in an ever changing environment.
• Excellent Telephone, verbal and written communication skills
• Very good English & Spanish, written and verbal is required.

Preferred Qualifications

• We back you with benefits that support your holistic well‑being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
• Competitive base salaries
• Bonus incentives
• Support for financial‑well‑being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on‑site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.