Bilingual Customer Care Executive

American Express; Ciudad de México; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading financial services company is seeking a Customer Service Representative to join their team in Mexico City. This role involves delivering outstanding service and building relationships with Card Members through effective communication and tailored solutions. Candidates should possess strong interpersonal skills, resilience under pressure, and a commitment to providing exceptional service. The position offers flexibility in shifts and a hybrid work environment, along with competitive benefits.

Servicios

Competitive base salaries

Bonus incentives

Comprehensive medical, dental, vision, life insurance

Flexible work arrangements and schedules

Career development and training opportunities

Formación

• Ability to converse effectively and naturally with Card Members to deepen relationships.
• Resilience to manage customer calls and remain positive.
• Integrity to manage sensitive Card Member information.

Responsabilidades

• Utilize skills to help propel the team and business success.
• Deliver service on inbound calls in a structured environment.
• Consult with Card Members to understand needs and provide solutions.

Conocimientos

Strong written and communication skills

Ability to manage a steady stream of customer calls

Problem solving skills

Customer service experience

Adaptable communication style

Descripción del empleo

A leading financial services company is seeking a Customer Service Representative to join their team in Mexico City. This role involves delivering outstanding service and building relationships with Card Members through effective communication and tailored solutions. Candidates should possess strong interpersonal skills, resilience under pressure, and a commitment to providing exceptional service. The position offers flexibility in shifts and a hybrid work environment, along with competitive benefits.