Industrial jobs in United Kingdom

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Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you'rejoining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don'tjust talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

This position provides InSight Platform support to the Solar Turbines Customer Services Organization, Fleet Managers & Solar Customers. Responsible for InSight Connect solutions and to ensure continuous connectivity to InSight Platform.

Projects may include establishing and/or to maintaining and troubleshooting existing connectivity. Handling tickets and Managing Lifecycle campaigns.

Job Duties/Responsibilities may include but not limited to:

• Working closely with Customers, and Solar employees to troubleshoot InSight Connect network and/or other Solar Digital products.
• Providing support & interfacing with internal and external customers to maintain service agreement deliverables for connected equipment.
• Handling communication with fleet managers and customers regarding connectivity issues
• Troubleshooting connectivity (and other) issues with or without supervision (depending on complexity).
• Configuring, testing and troubleshooting different types of secure tunnels (IPSec, GRE, WireGuard) that meet defined requirements.
• Troubleshooting various issues within industrial networks and PLC solutions
• Collaborating with a team of Network & Systems Engineers to resolve networking issues
• Occasional customer site visits to assess and/or deploy Solar equipment on the field.
• Analyzing and understanding network schema that document the complexity of delivered services.
• Employee is also responsible for performing other job duties as assigned by Solar Digital management from time to time.

Minimum Qualifications:

• Advanced Oral and written communication skills in English.

• Ability to understand technical concepts and solutions, mainly in networking.
• Ability to learn new technologies, concepts, and processes.
• Ability to collaborate and communicate with colleagues and customers in resolving issues.
• Ability to diagnose and troubleshoot production connectivity issues at least on basic level.
• Accountability, planning/organization, and teamwork.

Preferred Quilifications:

• Bachelor's Degree or relevant experience in Network & Systems engineering.
• Experience with configuring and maintaining network infrastructure.
• Knowledge of Cisco devices (mainly for routing and secure tunneling)
• Knowledge of network tunneling IPSec, GRE, WireGuard, crypto map, etc.
• Knowledge of Linux operating system
• Knowledge of Iptables, tcpdump
• Experience with Firewall/Appliance like Palo Alto, Fortinet, Checkpoint, Cisco ASA, …
• Experience with PLC

Other valued Qualifications:

• Bachelor’s degree in electrical, Electronical or Mechanical engineering.
• Ability and willingness to travel internationally.
• Multiple language capability.
• Passion for technology and an eagerness to contribute to a team-oriented environment.
• Ability to adapt quickly to a complex environment.
• Pro-active thinking - being flexible and creative.
• Self-motivated mentality - individual with passion in latest technology trends.
• Communication skills and the ability to collaborate with other team members.

Posting Dates:

Caterpillar is an Equal Opportunity Employer.

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