Remote Application Support Specialist (Industrial Automation)
Qad
Remote
MXN 911.000 - 1.276.000
Vollzeit
Vor 6 Tagen
Sei unter den ersten Bewerbenden
Zusammenfassung
A forward-thinking technology company is seeking an experienced Application Support Specialist to join their Redzone team. The candidate should possess strong communication skills and a customer-centric approach. This remote position requires a minimum of 5 years in application support, ideally in a manufacturing environment. Responsibilities include troubleshooting technical issues, managing customer interactions, and collaborating with engineering teams. Ideal candidates will have a bachelor's degree and expertise in iOS and relevant tools.
Qualifikationen
Minimum 5+ years experience in Application Support, Technical Support, and BI Support.
Knowledge of manufacturing processes and quality control will be of advantage.
Clear and concise communication for technical and non-technical audiences.
Aufgaben
Provide patience, empathy, and a customer-centric approach to handling support requests.
Provide timely and accurate troubleshooting for both hardware and software issues.
Interact with end-users via Google Meet, email, or chat to help resolve their technical issues.
Manage and record all technical issues and resolutions using Intercom.
Take ownership of customer issues reported and see problems through to resolution.
Prioritize and manage many customers and issues at one time.
Monitor health of customer environments and proactively tackle issues.
Kenntnisse
iOS
Communication skills
Troubleshooting
Customer-centric approach
Ausbildung
Bachelor's degree
Tools
ODBC connections
SQL Reporting Services
Cloud AWS
Kubernetes Containers
Intercom
GitHub
Slack
Google Meet
Jobbeschreibung
A forward-thinking technology company is seeking an experienced Application Support Specialist to join their Redzone team. The candidate should possess strong communication skills and a customer-centric approach. This remote position requires a minimum of 5 years in application support, ideally in a manufacturing environment. Responsibilities include troubleshooting technical issues, managing customer interactions, and collaborating with engineering teams. Ideal candidates will have a bachelor's degree and expertise in iOS and relevant tools.
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