Remote Application Support Specialist (Industrial Automation)

Qad; A distancia; MXN 911,000 - 1,276,000; Jornada completa

Descripción de la vacante

A forward-thinking technology company is seeking an experienced Application Support Specialist to join their Redzone team. The candidate should possess strong communication skills and a customer-centric approach. This remote position requires a minimum of 5 years in application support, ideally in a manufacturing environment. Responsibilities include troubleshooting technical issues, managing customer interactions, and collaborating with engineering teams. Ideal candidates will have a bachelor's degree and expertise in iOS and relevant tools.

Formación

• Minimum 5+ years experience in Application Support, Technical Support, and BI Support.
• Knowledge of manufacturing processes and quality control will be of advantage.
• Clear and concise communication for technical and non-technical audiences.

Responsabilidades

• Provide patience, empathy, and a customer-centric approach to handling support requests.
• Provide timely and accurate troubleshooting for both hardware and software issues.
• Interact with end-users via Google Meet, email, or chat to help resolve their technical issues.
• Manage and record all technical issues and resolutions using Intercom.
• Take ownership of customer issues reported and see problems through to resolution.
• Prioritize and manage many customers and issues at one time.
• Monitor health of customer environments and proactively tackle issues.

Conocimientos

iOS

Communication skills

Troubleshooting

Customer-centric approach

Educación

Bachelor's degree

Herramientas

ODBC connections

SQL Reporting Services

Cloud AWS

Kubernetes Containers

Intercom

GitHub

Slack

Google Meet

Descripción del empleo

A forward-thinking technology company is seeking an experienced Application Support Specialist to join their Redzone team. The candidate should possess strong communication skills and a customer-centric approach. This remote position requires a minimum of 5 years in application support, ideally in a manufacturing environment. Responsibilities include troubleshooting technical issues, managing customer interactions, and collaborating with engineering teams. Ideal candidates will have a bachelor's degree and expertise in iOS and relevant tools.