CSR Security ACVS Exacq

Johnson Controls; San Pedro Garza García; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global technology company is looking for a candidate in San Pedro Garza García to manage order processing and customer care. The role requires interaction across various functions, ensuring timely product delivery and addressing customer inquiries. Ideal candidates should have conversational English, strong detail orientation, and familiarity with Salesforce and SAP. This position combines customer service with operational tasks to guarantee customer satisfaction.

Formación

• Must be fluent in English and have good communication skills.
• Customer-oriented with strong attention to detail is required.
• Experience using PC, especially MS Office is necessary.

Responsabilidades

• Follow up transactions to ensure product delivery.
• Input orders in SAP and send confirmations to customers.
• Monitor backorders and manage customer inquiries.
• Assist customers with questions and follow up on actions.

Conocimientos

Fluent in English (conversational)

Customer-oriented experience with a focus on details

PC skills – MS office

Communication and interpersonal skills

Problem-solving

SAP (desirable)

Herramientas

Salesforce

SAP

Descripción del empleo

What are you going to do?

Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.

How will you do it?

Order Processing

• Order input in SAP (different order types)
• Send order confirmation to customer (confirm delivery date based on ATP, partial delivery allowed, etc)

Backorder monitoring and order management

• Monitor the customer backorders in conjunction with Customer, Warehouse, Supply & Demand, Credit Control, Purchase and Forwarder.
• Maintenance of planned shipping days (delays, customer requests, etc)
• Handle customer order cancellations (DOA)
• Monitor call-off orders

Enquiry handling

• Handle customer questions on deliveries, delays, problems, etc.
• Follow-up on pending basic quotes
• Coordinate approach with Inside/outside sales representative

Customer care

• Handle customer questions effectively and in a service-oriented manner
• Follow up on actions requested in sales representatives call reports
• Inform customers about changed delivery times and equivalent products

Filing & miscellaneous

• Case management in Salesforce
• Keep customer details and price agreements up-to-date.
• Collect, share and document leads, projects, competitor details

What are we looking for?

• Fluent in English (conversational)
• Customer-oriented experience with a focus on details
• PC skills – MS office
• Communication and interpersonal skills
• Problem-solving
• SAP (desirable)