Operations Efficiency Sr. Manager

DiDi Global; Ciudad de México; Presencial; MXN 1,289,000 - 1,634,000; Jornada completa

Descripción de la vacante

A leading mobility technology platform is seeking an experienced operations manager to lead initiatives across the SSL region. The role involves improving customer experience, driving operational efficiencies, and collaborating with various teams. Candidates should have 6-10 years of experience in operations or strategy, and strong SQL & Excel skills. This is an exciting opportunity to leverage data-driven insights for meaningful impact in a dynamic environment.

Formación

• 6–10 years in Operations, Strategy, or Process Improvement, ideally in tech, logistics, or on-demand delivery.
• Strong SQL and Excel proficiency.
• Strong problem-solving and analytical skills with high attention to detail.
• Proven experience in project management and stakeholder alignment.
• Ability to manage ambiguity and lead cross-functional initiatives.
• Comfortable working independently in fast-paced, dynamic environments.

Responsabilidades

• Lead the Store Picking initiative across SSL to deliver measurable impact.
• Influence and partner with Courier teams for long-term operational efficiencies.
• Drive Completion Rate improvements and end-to-end operational efficiencies.
• Analyze performance trends to identify bottlenecks and enable merchant success.
• Collaborate with cross-functional teams to improve store performance.
• Serve as the regional subject-matter expert for Efficiency initiatives.

Conocimientos

Operations management

SQL proficiency

Excel proficiency

Problem-solving

Project management

Analytical skills

Cross-functional collaboration

Fluent English

Descripción del empleo

Company Overview

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

For more information, please visit: www.didiglobal.com/news

Team Overview

Lead efficiency initiatives across DiDi Shop’s SSL region (Mexico, Colombia, and Costa Rica), integrating Finance and Operations to drive sustainable business growth. This role is responsible for improving customer experience, increasing completion rates, and building scalable, data-driven operational models that unlock long-term efficiency and profitability.

Role Responsibilities

• Lead the Store Picking initiative across SSL (Mexico, Colombia, and Costa Rica), delivering measurable, region-wide impact.
• Influence and partner with Courier teams to drive long-term operational efficiencies and scalable execution.
• Own and drive Completion Rate improvements while unlocking end-to-end operational efficiencies across SSL markets.
• Analyze performance trends to identify bottlenecks, translating insights into clear action plans that enable merchant success.
• Collaborate cross-functionally with Product, Operations, Commercial, and Strategy teams to co-create solutions that improve store performance.
• Serve as the regional subject-matter expert and primary point of contact for Efficiency initiatives across SSL.

Role Qualifications

• 6–10 years in Operations, Strategy, or Process Improvement; ideally in tech, logistics, or on-demand delivery. Strong SQL and Excel proficiency.
• English fluency (mandatory).
• Strong problem-solving and analytical skills with high attention to detail.
• Proven experience in project management and stakeholder alignment.
• Ability to manage ambiguity and lead cross-functional initiatives.
• Comfortable working independently in fast-paced, dynamic environments.

EEO Statement

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms