Payments Client Experience VP

JPMorganChase; Chapultepec; Presencial; MXN 1,738,000 - 2,608,000; Jornada completa

Descripción de la vacante

A global financial services leader is seeking a Payments Client Service Delivery Manager Vice President in Chapultepec, Mexico. In this strategic leadership role, you will oversee the execution of client experience strategies to drive satisfaction and loyalty. Candidates should have 10+ years of experience in client experience and customer service, alongside strong analytical skills and a focus on digital transformation. The position requires fluency in both English and Spanish. Join us to elevate client experiences and ensure exceptional service delivery.

Formación

• 10+ years of experience in client experience, customer service, or related fields.
• Strong expertise in data analytics and customer feedback analysis.
• Demonstrated ability to influence change across a complex organization.
• Fully fluent in English and Spanish; Portuguese is a plus.

Responsabilidades

• Develop and execute comprehensive client experience strategy.
• Serve as the primary advocate for clients and enhance service quality.
• Utilize analytics to identify trends and opportunities for improvement.
• Drive a culture of continuous improvement and client-centric mindset.

Conocimientos

Client experience management

Data analytics

Strategic planning

Communication skills

Problem-solving

Interpersonal skills

Digital transformation

Project management

Descripción del empleo

A global financial services leader is seeking a Payments Client Service Delivery Manager Vice President in Chapultepec, Mexico. In this strategic leadership role, you will oversee the execution of client experience strategies to drive satisfaction and loyalty. Candidates should have 10+ years of experience in client experience and customer service, alongside strong analytical skills and a focus on digital transformation. The position requires fluency in both English and Spanish. Join us to elevate client experiences and ensure exceptional service delivery.