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Bilingual Spanish/English Support Specialist — Remote
Descripción de la vacante
A tech company for local businesses is seeking a Customer Support Representative fluent in both Spanish and English. You will respond to customer inquiries via phone, chat, and email, ensuring high customer satisfaction. The ideal candidate will have prior customer support experience, preferably in software, and a designated work from home area. Benefits include comprehensive health coverage and unlimited PTO.
Servicios
Formación
- Fluent Spanish and English speaker with excellent communication skills.
- Experience in customer-facing support, preferably in software.
- Designated work from home area with high-speed internet.
Responsabilidades
- Respond to inbound calls, chats, and emails from customers.
- Maintain a customer satisfaction level over 90%.
- Log all activities in Salesforce and collaborate via Slack.
Conocimientos
Herramientas
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.