Customer Experience Team Lead — Mexico City

DoorDash; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading logistics technology company is looking for a Team Leader in Mexico City. In this role, you will manage a team focused on delivering exceptional customer service, optimize operations, and achieve performance goals. Candidates should have a strong leadership background, be bilingual in Spanish and English, and possess analytical skills. This is an opportunity to make a significant impact in a rapidly growing company.

Servicios

Comprehensive benefits

Career development opportunities

Formación

• 2+ years of people management or team lead experience.
• Ability to motivate a team and set targets.

Responsabilidades

• Manage day-to-day operations with a focus on quality and speed.
• Lead a team to achieve operational KPIs.

Conocimientos

Leadership

Team motivation

Problem solving

Data analysis

Bilingual (Spanish and English)

Educación

Bachelor's degree or equivalent experience

Herramientas

Salesforce

Excel

Google Sheets

Descripción del empleo

A leading logistics technology company is looking for a Team Leader in Mexico City. In this role, you will manage a team focused on delivering exceptional customer service, optimize operations, and achieve performance goals. Candidates should have a strong leadership background, be bilingual in Spanish and English, and possess analytical skills. This is an opportunity to make a significant impact in a rapidly growing company.