Bilingual Merchant Experience Partner – Remote Support

DoorDash; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading delivery and logistics company is seeking a Merchant Experience Partner to enhance merchant experiences for its high-value clients. This role involves direct engagement with merchants to resolve issues and support their needs. Candidates should possess account management experience and a high English proficiency. The position offers a competitive salary of $18,000 MXN monthly, wellness bonuses, and comprehensive benefits, including life insurance and social security coverage.

Servicios

Paid personal days

Work-from-home equipment provided

Life insurance

Monthly wellness bonus

Monthly grocery vouchers

Unlimited nutritional guidance

Formación

• 3 or more years of experience with account management, customer support, hospitality or in related field.
• B2 English level or higher.
• Knowledge of Salesforce (or other CRM software), and the ability to view and interpret dashboards.

Responsabilidades

• Troubleshoot on important issues for Merchants.
• Build relationships with Merchant partners.
• Promote retention and overall Merchant success.

Conocimientos

Account management

Customer support

Relationship building

Problem-solving

Process improvement

Salesforce

SQL

Educación

High School Degree or GED

Bachelor’s degree

Herramientas

Microsoft Suite

G Suite

Excel

Descripción del empleo

A leading delivery and logistics company is seeking a Merchant Experience Partner to enhance merchant experiences for its high-value clients. This role involves direct engagement with merchants to resolve issues and support their needs. Candidates should possess account management experience and a high English proficiency. The position offers a competitive salary of $18,000 MXN monthly, wellness bonuses, and comprehensive benefits, including life insurance and social security coverage.