Bilingual Spanish/English Support Specialist — Remote

Slope; Ciudad de México; Presencial; MXN 369,000; Jornada completa

Descripción de la vacante

A tech company for local businesses is seeking a Customer Support Representative fluent in both Spanish and English. You will respond to customer inquiries via phone, chat, and email, ensuring high customer satisfaction. The ideal candidate will have prior customer support experience, preferably in software, and a designated work from home area. Benefits include comprehensive health coverage and unlimited PTO.

Servicios

Comprehensive health coverage

Unlimited PTO

Work from anywhere

Formación

• Fluent Spanish and English speaker with excellent communication skills.
• Experience in customer-facing support, preferably in software.
• Designated work from home area with high-speed internet.

Responsabilidades

• Respond to inbound calls, chats, and emails from customers.
• Maintain a customer satisfaction level over 90%.
• Log all activities in Salesforce and collaborate via Slack.

Conocimientos

Fluent Spanish and English

Strong communication skills

Customer-facing support experience

Experience with telephony systems

Ability to work in a fast-paced environment

Herramientas

Salesforce

Talkdesk

RingDNA

Descripción del empleo

A tech company for local businesses is seeking a Customer Support Representative fluent in both Spanish and English. You will respond to customer inquiries via phone, chat, and email, ensuring high customer satisfaction. The ideal candidate will have prior customer support experience, preferably in software, and a designated work from home area. Benefits include comprehensive health coverage and unlimited PTO.